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call centre wait times

philto
Dabbler
Posts: 24
Registered: 21-09-2015

call centre wait times

call centre wait times are getting out of control been on hold 1hour 10min still no joy
9 REPLIES
MelRocks
Grafter
Posts: 87
Thanks: 1
Registered: 02-11-2015

Re: call centre wait times

Hi there,
I can assure you this is something we're working on. I hope you managed to get through.
dippo
Newbie
Posts: 7
Registered: 31-07-2014

Re: call centre wait times

I'm sorry, but what's that meant to mean? It offers absolutely nothing to people who currently have problems, and seems to be just a hope that things might be better next time something goes wrong.
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: call centre wait times

Quote from: MelRocks
Hi there,
I can assure you this is something we're working on. I hope you managed to get through.

and i am sure we had this promised over 2 years ago Sad
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Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: call centre wait times

It's well over two years. I started this poll when it had already been bad for a long time.
jelv (a.k.a Spoon Whittler)
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GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: call centre wait times

My line went down at 9:50 last night, when I called up I was reminded the lines closed at 10PM, and the call time was 1 hour. Excellent!
Out of curiosity, what would happen when 10 rolled around? Would those in the queue just sit on hold until 7:30 the next day? (Assuming someone had the will to wait that long...
adagio
Grafter
Posts: 196
Registered: 03-04-2008

Re: call centre wait times

Quote from: MelRocks
I can assure you this is something we're working on.

They are working VERY . . . VERY . . .  SLOWLY  Sad
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: call centre wait times

a bit like the OLD British Rail ,, We are getting there  Shocked Shocked Shocked Shocked they still waiting at the Station !
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Superuser
Superuser
Posts: 12,546
Thanks: 3,831
Fixes: 25
Registered: 22-08-2007

Re: call centre wait times

Quote from: Mark_
Out of curiosity, what would happen when 10 rolled around? Would those in the queue just sit on hold until 7:30 the next day? (Assuming someone had the will to wait that long...

When the 24x7 call service was ceased, I recall asking that very question - I was told that all calls queued at 10pm would be answered.  ANy calls made after 10pm would be declined.
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: call centre wait times

Interesting, I wonder if those agents who had to stay behind to answer an hours worth of calls got paid overtime for it.... If my experience of call centres is anything to go by, the answer is no
adie:quote