call centre wait times

[#1]

call centre wait times are getting out of control been on hold 1hour 10min still no joy

[#2]

Hi there,
I can assure you this is something we're working on. I hope you managed to get through.

[#3]

I'm sorry, but what's that meant to mean? It offers absolutely nothing to people who currently have problems, and seems to be just a hope that things might be better next time something goes wrong.

[#4]

Quote from: MelRocks

Hi there, I can assure you this is something we're working on. I hope you managed to get through.

and i am sure we had this promised over 2 years ago

[#5]

It's well over two years. I started this poll when it had already been bad for a long time.

[#6]

My line went down at 9:50 last night, when I called up I was reminded the lines closed at 10PM, and the call time was 1 hour. Excellent!
Out of curiosity, what would happen when 10 rolled around? Would those in the queue just sit on hold until 7:30 the next day? (Assuming someone had the will to wait that long...

[#7]

Quote from: MelRocks

I can assure you this is something we're working on.

They are working VERY . . . VERY . . .  SLOWLY 

[#8]

a bit like the OLD British Rail ,, We are getting there  they still waiting at the Station !

[#9]

Quote from: Mark_

Out of curiosity, what would happen when 10 rolled around? Would those in the queue just sit on hold until 7:30 the next day? (Assuming someone had the will to wait that long...

When the 24x7 call service was ceased, I recall asking that very question - I was told that all calls queued at 10pm would be answered.  ANy calls made after 10pm would be declined.

[#10]

Interesting, I wonder if those agents who had to stay behind to answer an hours worth of calls got paid overtime for it.... If my experience of call centres is anything to go by, the answer is no
adie:quote