bye bye plus.net

[#1]

@Jelv - even 100 with a stable connection is more than I had over Xmas & New Year.  I have a teenager with CoD / Halo / Left for Dead withdrawel symptoms!  
And trying to update / configure his new computer has been fun, Not!  
@Matt - Thanks for all your efforts, pity the BT "Engineers" aren't as diligent or even trained properly!    Will let you know how the connection is performing when I get home tonight!  

[#2]

It's still looking very good - an ongoing 10 hour connection with a 1000 profile and a sync speed of 1248. We've asked the team to keep the fault open until we're sure it's resolved though. Let's see how things are tomorrow, but I'm optimistic.

[#3]

Post BT REIN "Engineer" visit 28 Jan 2010 @ 18:05
DSL Connection 
Link Information   
Uptime: 0 days, 9:18:09 
DSL Type: G.992.1 annex A 
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,248 
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00 
Output Power (Up/Down) [dBm]: 12.0 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 11 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0 
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 17 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 38 / 2,587
HEC Errors (Up/Down): 16 / 1,448

Download speed achieved during the test was - 651 Kbps 
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
PN IP Profile 1000Kbps
My Broadband Speed Checker Date Download Speed Upload Speed
 
  28 Jan 10 18:09 693 kbps (86.6kB/s) 316 kbps (39.5kB/s)
Braodband Speed Checker  Download 680Kbps Upload  332Kbps
Speedtest.net Download 0.69Mbps Upload  0.35Mbps Ping 57ms
-----------------------------------------------------------

[#4]

@ Matt, re-synced this morning:
Post BT REIN "Engineer" visit 29 Jan 2010 @ 07:31 (after re-sync)
DSL Connection 
Link Information 
Uptime: 0 days, 0:01:31
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,184
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00 
Output Power (Up/Down) [dBm]: 12.0 / 16.0 
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5 
SN Margin (Up/Down) [dB]: 16.0 / 7.5 
Vendor ID (Local/Remote): TMMB / TSTC 
Loss of Framing (Local/Remote): 0 / 0 
Loss of Signal (Local/Remote): 0 / 0 
Loss of Power (Local/Remote): 0 / 0 
Loss of Link (Remote): 0 
Error Seconds (Local/Remote): 0 / 0 
FEC Errors (Up/Down): 0 / 0 
CRC Errors (Up/Down): 0 / 2 
HEC Errors (Up/Down): 0 / 2

Download speed achieved during the test was - 857 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1184 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
PN IP Profile 1000Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
29 Jan 10 07:37 925 kbps (116kB/s) 356 kbps (44.5kB/s)
Broadband Speed Checker  Download 912Kbps Upload  332Kbps
Speedtest.net Download 0.93Mbps Upload  0.35Mbps Ping 57ms
Still worried about the errors ramping up at quite a rate and will monitor.  Thanks for your assistance in returning to a usable BB service.

[#5]

Hi DawnRider,
I've just tested the line and in the 2 hours it's been up there have been 40 errored seconds which isn't too bad - especially given that interleaving is currently turned off. If you're worried then I can put that on, which should pretty much get rid of those - just let me know.
I'm certainly glad that things are now sorted for you, I'll investigate that refund now.
Cheers,
Matt

[#6]

Thanks Matt, reference the interleaving:
By how much will it affect 'ping' times? or won't we know till we try it?
If it is turned on and games start to experience lag, can it easily be turned off again? (I have a teenager who will not be impressed if his multiplayer games are greatly affected!)

[#7]

At a rough guess, you're looking at about an extra 16ms per ping - Bob regularly sees pings of ~35ms with an interleaved line so it shouldn't be that bad, and it's a 24 hour order so easy enough to turn off if you need.
Having said that if the errors aren't too bad at the moment why not leave it off until you think it's needed?

[#8]

@Matt, I think that's probably best for the moment.  With no drops and no noticeable lag on Xbox Live the boy's happy! Thanks again Matt. 

[#9]

That's fantastic, thanks very much. Please give us a shout if there's anything else we can help with, or if you decide you do want to enable interleaving and we'll do what we can.

[#10]

Hi Matt, everything seems to be holding steady now. I think we can definately leave out the interleaving at the moment to keep the ping times as they are thanks. Stats since last re-sync:
29 Jan 2010 @ 07:31 (after re-sync)
DSL Connection
Link Information
Uptime: 0 days, 0:01:31
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,184
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 16.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 2
Download speed achieved during the test was - 857 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1184 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
PN IP Profile 1000Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
29 Jan 10 07:37 925 kbps (116kB/s) 356 kbps (44.5kB/s)
Broadband Speed Checker Download 912Kbps Upload 332Kbps
Speedtest.net Ping 57ms Download 0.93Mbps Upload 0.35Mbps
-----------------------------------------------------------
29 Jan 2010 @ 17:20
DSL Connection
Link Information
Uptime: 0 days, 9:28:08
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,216
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 21 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 2 / 1,657
HEC Errors (Up/Down): 0 / 707

Download speed achieved during the test was - 862 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1216 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
PN IP Profile 1000Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
29 Jan 10 17:24 919 kbps (115kB/s) 330 kbps (41.3kB/s)
Broadband Speed Checker Download 912Kbps Upload 342Kbps
Speedtest.net Ping 57ms Download 0.91Mbps Upload 0.36Mbps
-----------------------------------------------------------
29 Jan 2010 @ 22:07
DSL Connection
Link Information
Uptime: 0 days, 14:11:58
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,216
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 22 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 16 / 2,879
HEC Errors (Up/Down): 2 / 1,283
Download speed achieved during the test was - 869 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1216 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
PN IP Profile 1000Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
29 Jan 10 22:14 925 kbps (116kB/s) 368 kbps (46kB/s)
-----------------------------------------------------------
30 Jan 2010 @ 09:38
DSL Connection
Link Information
Uptime: 1 day, 1:43:25
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,216 
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 39 / 0 
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 17 / 4,703 
HEC Errors (Up/Down): 3 / 2,173 
Download speed achieved during the test was - 871 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1216 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
PN IP Profile 1000Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
30 Jan 10 09:40 923 kbps (115kB/s) 322 kbps (40.3kB/s) 
Broadband Speed Checker Download 920Kbps Upload 312Kbps
 
Speedtest.net Ping 57ms Download 0.92Mbps Upload 0.29Mbps 
-----------------------------------------------------------
Thanks again for your perseverance and forbearance during this rather drawn out affair.
Pete Allison

[#11]

Hi Pete,
I'm glad everything's holding up well - I don't think those errors are too bad though if they do start to affect the connection let us know and we'll get some testing done.

[#12]

@Matt
Connection holding, but speed dropping dramatically:
31 Jan 2010 @ 23:13 after connection restored:

DSL Connection
Link Information
Uptime: 0 days, 21:53:08
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,120 
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.0 
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 8.0 
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 54 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 12 / 5,612
HEC Errors (Up/Down): 6 / 2,514

Download speed achieved during the test was - 816 Kbps 
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps 
My Broadband Speed Checker
Date Download Speed Upload Speed
31 Jan 10 23:15                       925 kbps (116kB/s) 359 kbps (44.9kB/s)
Broadband Speed Checker              Download 904Kbps Upload  332Kbps
Speedtest.net Ping 57ms Download 0.92Mbps Upload  0.37Mbps
and then tonight (I have also tried at various times during the past couple of days with same speed drops):
02 Feb 2010 @ 17:42
DSL Connection 
Link Information
Uptime: 1 day, 8:29:42
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,216
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0 
Loss of Power (Local/Remote): 0 / 0 
Loss of Link (Remote): 0 
Error Seconds (Local/Remote): 219 / 0 
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 47 / 13,795
HEC Errors (Up/Down): 12 / 6,934

Download speed achieved during the test was - 679 Kbps 
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1216 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps 
PN IP Profile 1000Kbps

My Broadband Speed Checker
Date Download Speed Upload Speed
02 Feb 10 17:46                       626 kbps (90.8kB/s) 354 kbps (44.3kB/s) 
Broadband Speed Checker              Download 712Kbps Upload  279Kbps
Speedtest.net Ping 57ms Download 0.75Mbps Upload  0.32Mbps
What can be causing this and why is my BT profile now at 750Kbps?

[#13]

The lower IP Profile will be because at some time in the last three days you have synced at a much lower speed than your current speed.

[#14]

@Jelv, so a re-sync early tomorrow morning is in order? 

[#15]

@Jelv, I also forgot to ask about the errors.  Will they be having any effect on this drop?