bye bye plus.net

[#1]

Quote from: DawnRider

@Strat - You just used the words "BT Engineer" and trained in the same sentence!  Not in my experience!

I could have used the word 'experienced' but thought that was pushing it a bit far

[#2]

@Matt Taylor, thanks Matt I look forward to seeing what's happening!
@Strat, it has certainly been experience watching them running around scratching thier heads muttering "I don't normally do broadband etc etc"
To paraphrase - "Never in the field of human communication has so much misguided effort resulted in such a cluster (muddle)!"     

[#3]

@Suicide - I've booked your engineer for tomorrow morning, between 8am and 1pm. We'll update you as soon as we have access to the engineer notes, in the mean time if you could let us know how it goes that'd be very helpful.

[#4]

Thanks Matt Taylor.
I know i have requested a mac but i am not going to be using it yet. i know that i have 30 days to use it before i have to request a other one
If the problem is fixed soon then i be more then happy to stay with plus.net
All that i wont is a working stable, stable internet with the full speed i sould be able to get and thats upto 4.5mb but for some reason my line profile as been limited to 1mb for some reason
where i sould be able to get upto 4.5mb as the line check said when i signed upto BT and Plus.net
I will post you a update on both the forums and support ticket.

[#5]

Thanks very much for giving us the chance to sort it. We'll let you know as soon as we hear back from the engineer.

[#6]

@Matt,
Any update refeence the REIN Engineer's visit?
Stats still giving me 448 / 160 up / down at router.     

[#7]

Hi DawnRider,
Unfortunately no, no change from the message I left for you last night though we are chasing. I'll let you know as soon as we get an update.
I'm wondering if during any of the engineer visits an SSFP (filter faceplate for the master socket) and RF3 filter were fitted at all?

[#8]

I originally fitted an I-plate myself which bumped up my connection. 
On the first visit this and the face plate were removed and a different faceplate fitted. 
The second "Engineer" who visited changed this new faceplate for one with built in filters and removed my filter. 
The current faceplate is one with both the phone and router connections on the faceplate itself. 
All the bits are still on my window ledge.  I am having a car boot for BT bits when you have restored my connection speed!    

[#9]

@Matt (tongue firmly in cheek!) surely you could have got this info from the "Engineer's" notes?   

[#10]

Hi DawnRider,
As per the ticket update/voicemail I've left for you the REIN engineer did attend and find a faulty router in the area interfering with the service on a number of lines. Hope it's made a difference, please let us know if there's been any change and we'll take the according action.

[#11]

@Matt.  Will resync in morning Matt and post results.  By the way, the guy with the flashing fairy lights on the two bay trees (either side his front door) at No 68 ***** ***** has them on and flashing tonight! (Now where did I put my wirecutters!)  

[#12]

Hi Matt,
re-synced and got the following results:
Post BT REIN "Engineer" visit 27 Jan 2010 @ 22:32 (before re-sync)
DSL Connection
Link Information
Uptime: 3 days, 5:21:20
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 160
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 12.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 11.0 / 8.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 11,164 / 0
Loss of Signal (Local/Remote): 1,145 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 31,351 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 75 / 222,349
HEC Errors (Up/Down): 16 / 32,324
Download speed achieved during the test was - 108 Kbps
Acceptable range of speeds is 50-250 Kbps.
DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
PN IP Profile 750Kbps
-----------------------------------------------------------
Post BT REIN "Engineer" visit 28 Jan 2010 @ 06:30 (after re-sync)
DSL Connection
Link Information
Uptime: 0 days, 0:02:03
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,216  
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.0 
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 11
HEC Errors (Up/Down): 0 / 5
Download speed achieved during the test was - 116 Kbps 
Acceptable range of speeds is 50-250 Kbps.
DSL Connection Rate :1216 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) 
IP Profile for your line is - 135 Kbps 
My Broadband Speed Checker
Date Download Speed Upload Speed
28 Jan 10 06.36 129 kbps (16.1kB/s) 378 kbps (47.3kB/s)
27 Jan 10 21:03 130 kbps (16.3kB/s) 362 kbps (45.3kB/s)

PN IP Profile 750Kbps
-----------------------------------------------------------
How long before BT raise the profile (and then PN of course)? 

[#13]

I've good news there - the line profile was upped this morning to 1000 (and it now matches on our side) so you may need to disconnect and reconnect when you get home, though hopefully not. This means that we don't need to reset the SNR profile either.
I'll keep an eye on the connection throughout the day and let you know if I see any drops. Things are looking very positive following the REIN engineer visit.
EDIT: Added a 0. Thanks Jelv.

[#14]

Quote from: Matt

I've good news there - the line profile was upped this morning to 100

I'm not sure I'd call 100 good news!

[#15]

Thanks for that jelv - duly edited