bye bye plus.net

[#1]

I may be wrong on this but does the lack of FEC errors indicate that it isn't interleaved

[#2]

@Oldjim, Don't know about the FEC errors bit, but interleaving is off at the moment.
Matt did offer to turn interleaving on but as my connection is also used for gaming I didn't want to chance affecting ping times unless absolutely necessary.
(Teenager on same line! )

[#3]

If you maintain your current sync speed you should get back your 1000 IP Profile. There's not a lot of point in trying to sync higher because I don't think you will make the next step and the higher the sync the more likely you will get errors leading to a resync below the threshold for a 1000 IP Profile.

[#4]

Quote from: DawnRider

@Oldjim, Don't know about the FEC errors bit, but interleaving is off at the moment. Matt did offer to turn interleaving on but as my connection is also used for gaming I didn't want to chance affecting ping times unless absolutely necessary. (Teenager on same line! )

Some lines will operate better with interleaving enabled, mine certainly does and it doesn't affect my pings too significantly either:

C:\Users\Bobby>tracert jolt.co.uk
Tracing route to jolt.co.uk [84.234.17.86]
over a maximum of 30 hops:
  1     2 ms     5 ms     3 ms  gateway.anfield [192.168.1.254]
  2    30 ms    30 ms    31 ms  lo0-homesurf.pcl-ag02.plus.net [195.166.128.40]
  3    31 ms    28 ms    29 ms  gi1-5-905.pcl-gw01.plus.net [84.92.0.145]
  4    29 ms    29 ms    30 ms  te2-2.pte-gw1.plus.net [212.159.0.186]
  5    31 ms    29 ms    29 ms  te2-4.pte-gw2.plus.net [212.159.1.102]
  6    34 ms    27 ms    29 ms  linx-brocade1.netrino.co.uk [195.66.225.18]
  7    32 ms    30 ms    29 ms  bs1-core.netrino.co.uk [84.234.19.5]
  8    28 ms    32 ms    31 ms  bruce.ferrago.net [84.234.17.86]

Worth switching interleaving on maybe?

[#5]

I wish I could get that sort of pings on my line (syncing at 8MB)
[quoteTracing route to jolt.co.uk [84.234.17.86]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms 
  2    46 ms    46 ms    46 ms  lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
  3    47 ms    45 ms    46 ms  gi2-2-303.ptn-gw01.plus.net [84.92.3.9]
  4    50 ms    59 ms    56 ms  te3-1.ptn-gw02.plus.net [212.159.1.110]
  5    52 ms    46 ms    49 ms  linx-extreme1.netrino.co.uk [195.66.227.18]
  6    46 ms    46 ms    45 ms  sov-edge.netrino.co.uk [84.234.19.253]
  7    46 ms    47 ms    47 ms  bs1-core.netrino.co.uk [84.234.19.5]
  8    47 ms    54 ms    47 ms  bruce.ferrago.net [84.234.17.86]
Trace complete.]

[#6]

@Bob Pullen, as my ping time from Cumbernauld to Birmingham has never been better than 57ms and is often more, maybe interleaving might really upset gaming.
@Bud
"I wish I could get that sort of pings on my line (syncing at 8MB)"
Oh how we laughed! 
I'm lucky to sync at 1216Kbps with a download of 920Kbps tops on a good day, with a fair wind etc etc!

[#7]

Quote from: DawnRider

@Bob Pullen, as my ping time from Cumbernauld to Birmingham has never been better than 57ms and is often more, maybe interleaving might really upset gaming.

Fair point, it's easily turned off within 24 hours though so thought it was worth the suggestion.

[#8]

@Bob Pullen, fair play Bob let's give interleaving a go!  Speed dropping even more at the moment, and after all the effort  (Lots of BT Engineers visits, I'm starting an Xmas card list for next year!) it would be a shame to lose the down load speed we achieved, which was 920Kbps (that's right Bud!) 

[#9]

Hi there,
I believe Matt's placed an order and replied to your PM on this too.

[#10]

@Chris, yes thanks, we'll see what happens !

[#11]

Just let us know if it doesn't help and we'll get it removed again for you. I hope it sorts things for you though.

[#12]

@Matt, just got my BT profile back up and PN goes and drops my PN IP Profile!    Not amusing! 
04 Feb 2010 @ 18:13
DSL Connection 
Link Information 
Uptime: 1 day, 11:49:53
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,216
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 36 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 95 / 10,164
HEC Errors (Up/Down): 39 / 4,711

Download speed achieved during the test was - 651 Kbps 
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1216 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps 
PN IP Profile 750Kbps 

[#13]

Quote from: DawnRider

@Matt, just got my BT profile back up and PN goes and drops my PN IP Profile!    Not amusing!

It's been like that since the 2nd from what I can tell. The IP profile on the Wholesale systems has the change to 1000kbps timestamped at 04/02/2010 13:09:19.
Anyway, I've made the change at our end so the two should match now, you might need to reboot though.

[#14]

@Bob.  That's more like it:
04 Feb 2010 @ 21:25
DSL Connection 
Link Information
Uptime: 0 days, 0:13:21
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,184
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00 
Output Power (Up/Down) [dBm]: 12.0 / 16.0 
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0 
Loss of Link (Remote): 0 
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0 
CRC Errors (Up/Down): 0 / 65
HEC Errors (Up/Down): 0 / 39
Download speed achieved during the test was - 866 Kbps 
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1184 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps 

PN IP Profile 1000Kbps 
My Broadband Speed Checker
Date Download Speed Upload Speed
04 Feb 10 21:27                       921 kbps (115kB/s) 344 kbps (43kB/s) 
Broadband Speed Checker              Download 912Kbps Upload  332Kbps 
Speedtest.net Ping 57ms Download 0.92Mbps Upload  0.36Mbps 
Thanks Bob,  hopefully the interleaving will help with the errors and maybe we won't see a drop in connection speed.

[#15]

Hi DawnRider,
Well the interleaving order has completed although a line check shows it as still off. I've called the helpdesk who have assured me it is on, so I requested that they push an update through so it shows on our side - apparently this should complete within 24 hours.
Is it showing as on or off for you, assuming that your router reports the interleaving status on the line?