bye bye plus.net
Right back onto my topic.
After giving plus.net one last change to fix the problem with my internet speed, they arrange a enginer to come out last friday (22nd)
But the enginer did not show up and now my internet speed is even worse.
Have a look at this speedtest.
Doing a postcoder check i should be able to get upto 4.5mb
When i was on BT not too long ago at the same address i was getting 4.0mb
Now after doing a speedcheck with my phone number it says i can now only get 1mb.
Sorry but this is just unacceptable.
i agreed to give you 1 more change and i am sorry to say you did not fix my problem and my speed is still going downhill and getter worse.
i did try and phone up saturday to get my MAC code but you was not open.
So first thing monday morning i will be getting the MAC code and moving back to BT.
After giving plus.net one last change to fix the problem with my internet speed, they arrange a enginer to come out last friday (22nd)
But the enginer did not show up and now my internet speed is even worse.
Have a look at this speedtest.
Doing a postcoder check i should be able to get upto 4.5mb
When i was on BT not too long ago at the same address i was getting 4.0mb
Now after doing a speedcheck with my phone number it says i can now only get 1mb.
Sorry but this is just unacceptable.
i agreed to give you 1 more change and i am sorry to say you did not fix my problem and my speed is still going downhill and getter worse.
i did try and phone up saturday to get my MAC code but you was not open.
So first thing monday morning i will be getting the MAC code and moving back to BT.
Well Matt. the "Engineer" came after claiming to have changed the equipment in the exchange (His words not mine!).
He checked for sync from the house - no joy. He went to the cabinet and re-connected using the original wires, back to house and connected his laptop - no sync.
He then complained about not having access to the notes from previous call outs, said he only got the fault code at the end of the visit and said it was PN who weren't giving him the info! (Which I found a bit odd).
Back to cabinet to change wiring to exchange. (Don't understand this as a previous "Engineer" claimed to have a stable sync at the cabinet, therefore the fault must be between cabinet and my premises!)
Laptop back on at house, still keeps dropping sync. Went away again and on return lifted manhole cover outside house (First time anyone has done this!)
Went away again, came back and lifted manhole cover two doors upstream from house. Left manhole with barriers round (Lunchtime?)
On return removed barriers and replaced cover, then left again. On his return to the house he connected his laptop and the fault was exactly the same as it has always been.
Now, maybe I'm wrong, but when a previous "Engineer" had found that he got a stable sync at the cabinet, he should have checked half way between the cabinet and the house for sync. If he had sync at that point then the fault would be from there toward the house. If no sync the fault would have been from there toward the cabinet.
BTW The POKING AND HOPING method of fault finding on electronic equipment is ok if there are only a few components which can be changed one at a time, but is useless where a large number of components are involved. A more logical method is necessary.
Well Matt, at the end of the day the "Engineer" went without fixing the fault. That's now three different "Engineers" over 6 visits and still no Broadband.
Incidently I have just received the advance notification for the payment by DD for last months Broadband, which I find a bit sickening to say the least!
He checked for sync from the house - no joy. He went to the cabinet and re-connected using the original wires, back to house and connected his laptop - no sync.
He then complained about not having access to the notes from previous call outs, said he only got the fault code at the end of the visit and said it was PN who weren't giving him the info! (Which I found a bit odd).
Back to cabinet to change wiring to exchange. (Don't understand this as a previous "Engineer" claimed to have a stable sync at the cabinet, therefore the fault must be between cabinet and my premises!)
Laptop back on at house, still keeps dropping sync. Went away again and on return lifted manhole cover outside house (First time anyone has done this!)
Went away again, came back and lifted manhole cover two doors upstream from house. Left manhole with barriers round (Lunchtime?)
On return removed barriers and replaced cover, then left again. On his return to the house he connected his laptop and the fault was exactly the same as it has always been.
Now, maybe I'm wrong, but when a previous "Engineer" had found that he got a stable sync at the cabinet, he should have checked half way between the cabinet and the house for sync. If he had sync at that point then the fault would be from there toward the house. If no sync the fault would have been from there toward the cabinet.
BTW The POKING AND HOPING method of fault finding on electronic equipment is ok if there are only a few components which can be changed one at a time, but is useless where a large number of components are involved. A more logical method is necessary.
Well Matt, at the end of the day the "Engineer" went without fixing the fault. That's now three different "Engineers" over 6 visits and still no Broadband.
Incidently I have just received the advance notification for the payment by DD for last months Broadband, which I find a bit sickening to say the least!
@Roost78. I was previously with Tiscali and had many problems. After they ignored my complaints, I complained to the Institute of Serovice Providers Association (ISPA) (link: http://www.ispa.org.uk/cgi-bin/complaints.cgi and after my third complaint with no reply told them basically that they had, by not following the ISPA guidlines revoked the contract. They ended up cancelling with a full refund!
We may yet get to this again!
We may yet get to this again!
REIN engineer Matt? Pardon my ignorance but what is taht? 
@Strat - You just used the words "BT Engineer" and trained in the same sentence! Not in my experience! 
