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answer the phone please :)

kevyandrean
Grafter
Posts: 55
Registered: ‎16-05-2013

answer the phone please :)

25 mins iv been trying to get through. it said its a wait of 15. Need to sort this conectiton that keeps droping. also when i do a speed test (4 different ones) it cant give me a upload speed result.
4 REPLIES
Moderator
Moderator
Posts: 19,288
Thanks: 2,165
Fixes: 348
Registered: ‎11-01-2008

Re: answer the phone please :)

you can see how busy they are here.. http://www.plus.net/supportpages.html?a=212

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: answer the phone please :)

A couple of weeks ago I just wanted to top-up my VoIP credit,  at just after 6AM the support stats pages said there was one person in the queue and the delay was three minutes.  In the end it took me 29 minutes to make a simple credit card payment, which used to be possible just by raising a ticket !
Angry
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: answer the phone please :)

Are you using a wired or wireless connection?
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: answer the phone please :)

And what sort of download speed do you normally get? Are you are on a 20CN Exchange connection?