cancel
Showing results for 
Search instead for 
Did you mean: 

answer the phone please :)

kevyandrean
Grafter
Posts: 55
Registered: ‎16-05-2013

answer the phone please :)

25 mins iv been trying to get through. it said its a wait of 15. Need to sort this conectiton that keeps droping. also when i do a speed test (4 different ones) it cant give me a upload speed result.
4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 28,505
Thanks: 6,298
Fixes: 1,459
Registered: ‎11-01-2008

Re: answer the phone please :)

you can see how busy they are here.. http://www.plus.net/supportpages.html?a=212
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Nibiru
Community Veteran
Posts: 5,797
Thanks: 426
Fixes: 12
Registered: ‎11-08-2007

Re: answer the phone please :)

A couple of weeks ago I just wanted to top-up my VoIP credit,  at just after 6AM the support stats pages said there was one person in the queue and the delay was three minutes.  In the end it took me 29 minutes to make a simple credit card payment, which used to be possible just by raising a ticket !
Angry
Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: answer the phone please :)

Are you using a wired or wireless connection?
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: answer the phone please :)

And what sort of download speed do you normally get? Are you are on a 20CN Exchange connection?