I will be leaving once I am back in the UK at the end of the month. The last couple of times I tried to phone Plus Net about the never ending problems of slow connection and connection dropping out about 5 times an hour, I have been on hold for 17 mins and then cut off - and then my boss basically told me either get off the phone or dont bother coming into work. Phone in your lunch hour I hear you cry - tried that, it seems everyone else tries as well, then you will hold for even longer and then be cut off - and my lunch hour is actually 30 mins so that doesn't work. The dept I need to speak to works 9 - 5.30 which is great for them but no so great for the rest of us who work longer hours than that and so are never able to actually speak to anyone. I will try sending a letter for a MAc code but suspect this will get lost in the post, and so will probably need to actually book a half day holiday to get this over the phone! Why can't PN add an icon to their site to take you straight to "request a MAC code". By the way, it's not like I haven't given PN extensive time to fix this - they did and it worked for about a week - and now it's as bad as ever again.
