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Positive feedback - smooth changeover, or so I thought....

nicktee
Dabbler
Posts: 19
Registered: 22-03-2013

Positive feedback - smooth changeover, or so I thought....

Plusnet told me when I ordered my BB and Phone package that phone would switch over today. BB changeover went smoothly apart from a duff router which was replaced very promptly.
Received email from BT at 0713 today saying that the service was going to stop today. Prepared myself for a period when I may have no service at some point today.
At 0727 I received an email from Plusnet telling me that my phone service was ready to use, Broadband didn't even drop.
Mightily impressed, a good start, hope it continues!  Smiley
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,388
Thanks: 240
Fixes: 67
Registered: 27-04-2007

Re: Positive feedback - smooth changeover

Glad to hear things are going well and that we dealt with the faulty router for you quickly.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 5,260
Thanks: 549
Fixes: 5
Registered: 04-04-2007

Re: Positive feedback - smooth changeover

Hi Nicktee,
Do you still have the router?
Kelly Dorset
Broadband Service Manager
nicktee
Dabbler
Posts: 19
Registered: 22-03-2013

Re: Positive feedback - smooth changeover

@Kelly
No, I posted the defective router in the bag provided with the new one, on 19 March.
Nick
Community Gaffer
Community Gaffer
Posts: 5,260
Thanks: 549
Fixes: 5
Registered: 04-04-2007

Re: Positive feedback - smooth changeover

ok.  Cheesy
Kelly Dorset
Broadband Service Manager
nicktee
Dabbler
Posts: 19
Registered: 22-03-2013

Re: Positive feedback - smooth changeover

Not so smooth after all!
Despite my email from Plusnet at 0727 saying my service was active, I checked my BT (former provider) account yesterday and found that I'd been charged £1.91 for a call made eight hours later! Cry
I've complained to BT, who tell me my account was still active at that time, and say I will have to pay (obviously I've made it clear that they have less chance than a snowball in hell!)
I've raised this with Plusnet,  ticket 67948096 , waiting for an outcome.
Not quite so happy now.  Cry  Cry
nicktee
Dabbler
Posts: 19
Registered: 22-03-2013

Re: Positive feedback - smooth changeover, or so I thought....

Plusnet CS have contacted me re this today - looks like it's probably a BT issue, watch this space.