cancel
Showing results for 
Search instead for 
Did you mean: 

Why doesn't the Account Summary include everything

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Why doesn't the Account Summary include everything

This is a screen shot from mine suitable masked
Where are the Call Plan Charge and Cessation Charge
If it is a space restriction why are things there from 2012 which are no longer active
Why is the router delivery not shown as written off as it is over 12 months since it was delivered
6 REPLIES
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Why doesn't the Account Summary include everything

Mine's wrong as well - 18 month contract taken out in Jan 2013, re-contracted for 12 months at a discounted rate in July.
Router still shows £40 charge and there's no revised charge for my current contract (Though there is a pending charge from Jan 1970!)
Still, I'm sure it will all be fixed when the new billing system goes live in 2037 Smiley
Superuser
Superuser
Posts: 6,472
Thanks: 590
Fixes: 49
Registered: 30-07-2007

Re: Why doesn't the Account Summary include everything

2037 !! That's a tad optimistic isn't it ? Roll eyes
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Why doesn't the Account Summary include everything

It would be just typical if Plusnet's new billing system appeared in 2037,  because the 'next' Y2K type problem (known as "Y2K38") will occur in 2038,  when the Unix style 32-bit time stamp will roll-over back to 1st January 1970 !
Crazy
Moderator
Moderator
Posts: 18,074
Thanks: 2,616
Fixes: 192
Registered: 06-04-2007

Re: Why doesn't the Account Summary include everything

I've never really understood the summary as the figures don't seem to relate to anything in my billing. I just assume (hope) it will all pan out in the end as what I am paying is what I agreed.
£80.68 for the original Solwise router! I seem to remember there were major issues with a batch of them and a replacement had to be sent out.
I am certain I never paid £29.99 for two of the other routers, though, just p&p.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

kmilburn
Grafter
Posts: 902
Thanks: 2
Registered: 30-07-2007

Re: Why doesn't the Account Summary include everything

Quote from: purleigh
It would be just typical if Plusnet's new billing system appeared in 2037,  because the 'next' Y2K type problem (known as "Y2K38") will occur in 2038,  when the Unix style 32-bit time stamp will roll-over back to 1st January 1970 !

It's a bit more fun than that as it's a signed number, which will become negative, making affected systems think it's 1901,  or to be precise, it changes from 03:14:08 19-01-2038 to 20:45:52 13-12-1901
ArthurDent
Grafter
Posts: 170
Thanks: 2
Registered: 25-02-2013

Re: Why doesn't the Account Summary include everything

Interesting to find that No! I am not the only one who finds the accounts/billing records puzzling (as posted by me in that section of the forum on 09/12/14)  !