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Why can't I close 46571128?

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Why can't I close 46571128?

It's resolved, the status is Awaiting Customer response, but there's no close button - only I need to add more details.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
7 REPLIES 7
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Why can't I close 46571128?

It's not open?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Why can't I close 46571128?

If the ticket is opened by a member of staff then it can only be closed by us, this is so customers can't close certain tickets we need to keep open (debt chasing etc).
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Why can't I close 46571128?

So why does it say Awaiting Customer Response?
My last addition to the ticket made it clear the problem was resolved. How does it get closed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Why can't I close 46571128?

We can close it (which James has now done) or it'll close after 14 days automatically.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Why can't I close 46571128?

Ta
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Why can't I close 46571128?

Sorry John, I thought you'd have twigged that I'd closed it for you Wink
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Why can't I close 46571128?

Just me being a bit slow this morning! Embarrassed
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)