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What's going on?

dillon22
Newbie
Posts: 2
Registered: ‎08-11-2009

What's going on?

I'm a user in Northern Ireland, and I'm unable to sign up to a subscription with RTE Television. My IP address's are not being recognised as being from Northern Ireland.  If contacted Plusnet Customer service and they tell me I need a static IP address and would need to upgrade to Pro or Premium.  My last ISP I never had this problem!  
Another issue is that I had signed up to a 12 month contract; I’ve just read an email confirming an 18 month contract, why is this?  
Other than the above, everything else seems to be fine apart from the speed being slow and while on youtube the video's stop more often than run.

Cathy Sad
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: What's going on?

email is complete bollocks - you are on a 10 day contract but if you leave within 12 months any freebies (router etc) will need to be paid for
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re:What"s going on?

Hi,
I've got an idea on how to fix this for you, I'll need to check when I'm back in the office in the morning and I'll pop back to this thread then.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: What's going on?

I've popped a ticket on your account with the information on how we can fix this for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 13,489
Thanks: 1,202
Fixes: 96
Registered: ‎04-04-2007

Re: What's going on?

Hi Cathy, I've had confirmation that this should be sorted on or around 13th November. There's a GeoIP company that we need to request changes from before you're able to access the service.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

dillon22
Newbie
Posts: 2
Registered: ‎08-11-2009

Re: What's going on?

Thank you Jim for the info!
Thank you very much Chris and Bob.  
I'll let you know if things work out, thanks again,
Cathy