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Thanks Plusnet, it pays to complain.

onlyme
Grafter
Posts: 65
Registered: ‎23-02-2008

Thanks Plusnet, it pays to complain.

Thanks PN, especially Jameseh  Smiley for sorting out my account problem recently posted in Rants and Raves.  I always had confidence in you even though I did have some adverse thoughts early on.  Undecided  I have been given a full refund on my ACR and the correct billing has now been applied to my account.  Smiley  The original post is here:-
http://community.plus.net/forum/index.php/topic,78874.0.html
4 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Thanks Plusnet, it pays to complain.

To add to that my Home phone account appears to be now correct, first time since  feb, via one reps muck up.
all feature now billed correctly, credit reinstalled, not sure yet about calls
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re:Thanks Plusnet, it pays to complain.

Good to hear, Pierre, thanks for letting us know Smiley. Drop me a PM if there's any issues and I'll go and do some more haranguing.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Thanks Plusnet, it pays to complain.

you must be a slow reader Mat I posted that in September (13/09) and still waiting - patiently for  the two accounts to sysnch
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re:Thanks Plusnet, it pays to complain.

Not sure why Matt has replied to this today, I'll see if I can find out from him when I'm in the office tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff