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Webmail extremely slow for many months

ajs
Newbie
Posts: 2
Registered: 18-05-2016

Webmail extremely slow for many months

Every day I access plusnet webmail via various internet browsers, on multiple machines and on different internet connections (some plusnet and some not).

The problem is that I am often waiting for many minutes to open an email or delete an email - that is if I can log in (today took quite a few attempts to login and then 30 seconds to show the text an email when I click on it; 20 seconds to delete an email). Web browsing and other email systems (e.g. gmail) work perfectly fine. However, plusnet webmail is useless some days (like today) and I give up, but on other days it may be ok. Is there a server problem? Any ideas would be appreciated.

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Webmail extremely slow for many months

Hey there. I'm sorry to hear that you're affected by the plusnet webmail issues. This is a known issue that our network team are aware of. Our engineers are working to restore the service as soon as possible, however at the moment we don't have a resolution date. Please bear with us whilst we get this resolved.

 

[Edit] In the meantime, I could probably suggest using a mail client, .e.g Windows Live Mail, Mac Mail, Thunderbird, Microsoft Outlook.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
ajs
Newbie
Posts: 2
Registered: 18-05-2016

Re: Webmail extremely slow for many months

Is there any other way I can access my email account that would be faster and less problematic? e.g using an email programme?

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Webmail extremely slow for many months

Yes any email program will do it - using Outlook there are no problems

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Webmail extremely slow for many months

If you are unsure on how to set up your email on a mail client, here's a good guide you could have a read of:

 

http://www.plus.net/support/email/setup/

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff