Superb Customer Service.
on 14-05-2016 1:07 PM - last edited on 14-05-2016 3:06 PM by dvorak
Yesterday I reported a fault on my line, (line being pulled by trees) two engineers arrived within 10 minutes yes 10 minutes. They had a look at the trees and tested the line and replaced the line from the pole there and then. Could not do anything about the trees but replaced line with upgraded heavy duty line. Fantastic work by PLUSNET and the linesmen. Many Thanks to both.
Now can you fix my broadband please ?
Moderator's note by Adie (Dvorak) All caps title removed as per Forum rules
Re: Superb Customer Service.
CANNOT believe that they turned up because of your fault report.MUCH more likely that one of your neighbours had reported the situation a few days (or more!) before.