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View Your Usage Stopped working, again.

chandu
Rising Star
Posts: 671
Thanks: 19
Fixes: 2
Registered: ‎30-12-2010

View Your Usage Stopped working, again.

Hi all,
Just noticed that the View Your Usage has stopped working, it is showing ZERO usage for today.
Is this the case with others or is it just me suffering the stoppage?
Will appreciate some feed back on the issue.
Chandu.
6 REPLIES 6
paulh
Rising Star
Posts: 1,283
Thanks: 10
Registered: ‎30-07-2007

Re: View Your Usage Stopped working, again.

Also for me.
0 usage showing for peaktime on 4th march, plus unusually small offpeak usage.
there was some gateway maintenance overnight on 4th in the service status notices.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: View Your Usage Stopped working, again.

Quite a few will probably notice 0kb usage for at least part of the day yesterday, nothing to worry about as we know about it. We won't be adding this usage back in so it'll continue to show 0 for that date.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
paulh
Rising Star
Posts: 1,283
Thanks: 10
Registered: ‎30-07-2007

Re: View Your Usage Stopped working, again.

thanks Chris.
So any usage for that day which is not displayed will not to be counted towards total usage for the month for those of us on capped accounts?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: View Your Usage Stopped working, again.

Yep, it's been set to 0 so won't count towards usage allowance.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
paulh
Rising Star
Posts: 1,283
Thanks: 10
Registered: ‎30-07-2007

Re: View Your Usage Stopped working, again.

ta
chandu
Rising Star
Posts: 671
Thanks: 19
Fixes: 2
Registered: ‎30-12-2010

Re: View Your Usage Stopped working, again.

Quote from: Chris
Yep, it's been set to 0 so won't count towards usage allowance.

Thanks for clarification, Chris.  Smiley