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Another cashback offer

boacon
Grafter
Posts: 32
Registered: 07-02-2015

Another cashback offer

I can't believe that at a time when there are still seemingly a lot of customers waiting for their cashback or evoucher that PN are offering yet another cashback offer. Wouldn't it be best to sort out the first mess before starting another ? I really hope they didn't use the same 3rd party company that are dealing with the Amazon debacle.
12 REPLIES
Mayfly
Aspiring Pro
Posts: 1,120
Thanks: 84
Fixes: 1
Registered: 04-06-2009

Re: Another cashback offer

I changed my mother over to PN mid January with a cash back offer, I received the email to click within 5 days and told 2 weeks ago it will be posted out on the 16th - perhaps things have already changed.
boacon
Grafter
Posts: 32
Registered: 07-02-2015

Re: Another cashback offer

Quote from: Mayfly
I changed my mother over to PN mid January with a cash back offer, I received the email to click within 5 days and told 2 weeks ago it will be posted out on the 16th - perhaps things have already changed.

Wow, you really seem to be one of the lucky ones. It has been one excuse after the other, promises, guarantees, escalations. I especially loved it when they confirm the correct email address and then send it for the second time to the wrong one. Lol
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: Another cashback offer

I agreed a new deal over the phone, cashback offered, received within minutes and filled out.
boacon
Grafter
Posts: 32
Registered: 07-02-2015

Re: Another cashback offer

Well it does sound as though they have sorted themselves out, it's just a shame that they couldn't have sorted those of us still waiting since December first.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Another cashback offer

There has been a big uptake in participation for the offers. It's similar to the engineer appointments in my opinion. They get a lot of it right, but you hear more often about what they get wrong.
@boacon - Hopefully your will be sorted soon. Your case isn't like the others by the looks of it.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Mayfly
Aspiring Pro
Posts: 1,120
Thanks: 84
Fixes: 1
Registered: 04-06-2009

Re: Another cashback offer

OK PN don't let me down - every thing has gone smoothly so far.
I was told by email my mothers cheque would in the post on Monday 16th but nothing received so far.
Can you check it was sent please?
I administer her account.
Superuser
Superuser
Posts: 11,274
Thanks: 2,715
Fixes: 22
Registered: 22-08-2007

Re: Another cashback offer

Unless you are "authorised" on her account, PlusNET are likely to play the DPA card here!  Wink
Mayfly
Aspiring Pro
Posts: 1,120
Thanks: 84
Fixes: 1
Registered: 04-06-2009

Re: Another cashback offer

I am authorised.
catelliott
Grafter
Posts: 242
Registered: 05-02-2015

Re: Another cashback offer

Hi Mayfly,
Can you PM me the account username and I'll look into this for you? Smiley
Mayfly
Aspiring Pro
Posts: 1,120
Thanks: 84
Fixes: 1
Registered: 04-06-2009

Re: Another cashback offer

Thank you cheque received.and it was dated 10th
boacon
Grafter
Posts: 32
Registered: 07-02-2015

Re: Another cashback offer

Well more than 8 weeks later I am still waiting for the initial email then have to wait again for the evoucher. I have never known a company make something so simple so difficult.
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Another cashback offer

Boacon,
I'm just creating a ticket on your account now with a resolution to this for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff