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Very poor service

Posts: 26
Thanks: 2
Registered: ‎03-09-2016

Very poor service

As other people have written, how am I meant to talk to plusnet? I have tried on many occasions either via chat or phone - without any success. Current wait time is showing 39 minutes.This is atrocious!!!!


Do I need to write to the CEO as other people comment? Your pride yourself on UK customer service - but is 39 minutes an acceptable standard.


Please contact me

Aspiring Pro
Posts: 201
Thanks: 30
Fixes: 4
Registered: ‎06-07-2016

Re: Very poor service

It is doubtless poor as I have found too, I have been a customer for ~10 years but then I am paying less now than I was 10 years ago! I think part of the problem must be born by us customers only shopping on cost and that is probably caused by that being the only solid differential available to us! I don't want to hijack your thread but I think the waiting times are partly caused by the volume of calls that in turn are caused by plusnets inability to resolve problems, I myself am a long time sufferer!! But I don't think I would be better off elsewhere unless I paid a lot more......

Tp-link W8960n on longgggggggg line!
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Very poor service

Welcome to the community forums @gmorris59


Apologies for the wait times you've been experiencing.


Could you elaborate on what problems you're having so we can try to help you.



If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley