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Contacting the Plustnet support team

KeyBasher
Dabbler
Posts: 17
Thanks: 1
Registered: 05-11-2014

Contacting the Plustnet support team

Has the previous "ticket" system been removed. All I can find is "Chat or Phone". I don't want that!!!!

I'll repeat that, in case there are any Plusnet people looking: I don't want to chat or phone any body - I just want to post a question.

I suppose "chat" doesn't mean talk to someone does it? 'Cos I can do that on the phone - but phone is a different option. (I think I can guess what it is, or what it might be. And I don;t want it. All I want is to post a question. But where is it?)

6 REPLIES
Moderator
Moderator
Posts: 26,690
Thanks: 1,616
Fixes: 123
Registered: 14-04-2007

Re: Contacting the Plustnet support team

Chat is a text based service.

Why not post your question here on the forum.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
KeyBasher
Dabbler
Posts: 17
Thanks: 1
Registered: 05-11-2014

Re: Contacting the Plustnet support team

Do I have to? (I'm not being facetious here - you might be a plusnet employee instructing me).

I would prefer a more private environment (I'm not sure why).

Moderator
Moderator
Posts: 18,220
Thanks: 2,701
Fixes: 208
Registered: 06-04-2007

Re: Contacting the Plustnet support team

Moderators are customers just like yourself.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Gaffer
Community Gaffer
Posts: 17,660
Thanks: 651
Fixes: 162
Registered: 05-04-2007

Re: Contacting the Plustnet support team

Harry's post sums this up pretty well:

The short answer to the thread title is: It is possible to contact us online via the webchat facility.

 

We moved somewhat away from online tickets quite some time ago now, however it's still possible to raise fault ticket via the fault troubleshooter and a few other things here.

 

If your query doesn't fall under any of the categories for the online tickets, it would be best to contact us via either webchat or giving us a call. Or alternatively, feel free to let us know what your query is and we'll be happy to try and help you.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 3,366
Thanks: 15
Registered: 06-04-2007

Re: Contacting the Plustnet support team

At 13:00 on a Friday afternoon, there are no chat agents available. Hopeless.

--
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Acewall
Newbie
Posts: 1
Registered: 05-09-2016

Re: Contacting the Plustnet support team

I agree with the first post. I tried to reply to Plusnet’s email to me, but auto-resonse said “We prefer electronic 'tickets' to emails.“ No way to raise a ticket now, and ‘Help & Support’ page offered only online Plusnet Chat or phone call. Online chat is very disjointed, as the agent is dealing with several members concurrently and has trouble remembering the story accurately. When I take too long to respond, it times out. Phone calls are too much hard work - minimum 15 minutes' wait, with raucous noise, extremely loud.   Email or ticket would be OK, not these.