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Very Unhappy [CLOSED]

sjrinfroyle
Grafter
Posts: 895
Registered: 08-05-2011

Very Unhappy [CLOSED]

I am afraid that Plusnet has gone down hill. The support team responds quickly but they often give scripted advice that is unhelpful.
My broadband drops a lot and the speed is poor.
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Very Unhappy

Quote
The support team responds quickly but they often give scripted advice that is unhelpful.

Our support team haven't responded to your fault ticket yet and the previous responses to other tickets aren't scripted.
I'm sorry you feel that way but we *do* have other customers to support too. I'm also not sure of any other ISP that would have done as many SNR resets and interleaving orders at a customer request.
You raised a fault less than 2 hours ago, please give us time to pick this up.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
sjrinfroyle
Grafter
Posts: 895
Registered: 08-05-2011

Re: Very Unhappy

I only asked as many faults I have raised before get returned with "the line is fine", but since nobody is going to help me, I'll just stop posting, it is clearly a waste of my time and your time.
Bye.
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Very Unhappy

Quote
but since nobody is going to help me,

I've not said nobody is going to help you, quite the opposite actually. Please let us pick up the fault ticket but you need some patience with us as we have a lot of different posts to deal with.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
sjrinfroyle
Grafter
Posts: 895
Registered: 08-05-2011

Re: Very Unhappy

This thread is now closed as it is going nowhere.