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Utterly Appalling excuse for Service, again...

jamessc
Rising Star
Posts: 104
Thanks: 38
Registered: ‎12-01-2017

Utterly Appalling excuse for Service, again...

Still waiting on hold with yet another neverending call to customer 'service'.

 

Utterly disgraceful, inexcusable, and pathetic. 

5 REPLIES
jamessc
Rising Star
Posts: 104
Thanks: 38
Registered: ‎12-01-2017

Been forced to waste over two hours of my life on hold in the last couple of weeks, thanks Plusnet

There has got to be a better way, some means to force this company to actually do something about the shameful excuse for service they 'provide'.

Moderator
Moderator
Posts: 18,459
Thanks: 2,836
Fixes: 226
Registered: ‎06-04-2007

Re: Been forced to waste over two hours of my life on hold in the last couple of weeks, thanks Plusn

Moderator's note by Mike (Mav)

Topics merged

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Anon
Pro
Posts: 412
Thanks: 128
Registered: ‎16-04-2007

Re: Been forced to waste over two hours of my life on hold in the last couple of weeks, thanks Plusn

They are so bad they don't even bother apologising on here to you for their desperately bad service when you bring it to their attention.

Trouble is they would spend all their time apologising looking at these boards.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Community Gaffer
Community Gaffer
Posts: 2,136
Thanks: 3,552
Fixes: 66
Registered: ‎29-09-2011

Re: Been forced to waste over two hours of my life on hold in the last couple of weeks, thanks Plusn

Hi @jamessc, Sorry you're having issues getting through, have you managed to speak to someone? is the problem resolved? If not maybe we can help.

 Jono H
 Plusnet Community Manager
Anon
Pro
Posts: 412
Thanks: 128
Registered: ‎16-04-2007

Re: Been forced to waste over two hours of my life on hold in the last couple of weeks, thanks Plusn

They are fast as lightening, this thread has only been open since Monday, but reply within 2 hours of my comments. LOL.

Whatever happens always remember "We will do you
.........................proud" say Pnet.