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Don't do what they promise

Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Don't do what they promise

Sadly signed up for a new contract, it was to have a telephone package which included calls to mobiles. Within hours I was told the mobile package could not be added at present, would tell me when it could be.

One month later and absolutely zilch.

Online chat told me that they could not do it until my next payment, 1 month away. So I have not phoned many of my friends over the Christmas period on tyheir mobiles, had to find landlines. Left final warning on a new ticket and zilch again.

This company really is dreadfull, beware if you are thinkinbg of signing up.

I should have joined Jelv as an ex-customer. Might even do so now because they have not completed their contract.

Whilst these boards have often had criticism, rarely have I seen them so inundated with complaints.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
15 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
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Fixes: 68
Registered: 27-04-2007

Re: Don't do what they promise

Hi there,

 

Apologies first of all for how this has been handled.

 

Any such changes to a phone package need to be made on the following invoice date so I'm unsure why this wasn't handled correctly in the first instance but I will pass on some feedback.

 

The account should change over on 26/1/16

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Don't do what they promise

As per addition to my ticket

If you cannot filfil the contract, which you clearly cannot, then the whole contract is null and void, please confirm that this will happen at no cost to me.

 

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Don't do what they promise

And again.

"Escalated to my manager to call back within 4 working hours"

was the content of my ticket.

He might just as well have written 40 years, no show phone call.

But don't forget "We will do you proud"

They just tell lie after lie after lie.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Don't do what they promise

And the amount of wrong information they try and peddle is unbelieable. They told me that one of my tickets said that I would not be charged for calls that I made to mobiles, whilst it was being sorted, and that I had not been charged. Guess what the ticket said nothing of the sort and I had been charged. That was by management, what chance we got dealing with the non-organ grinder?

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Gel
Seasoned Pro
Posts: 1,560
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Registered: 02-08-2007

Re: Don't do what they promise

Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Don't do what they promise

@Anon I'll get the call chased up today for you.

 

@Gel I did indeed.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Anon
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Posts: 405
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Registered: 16-04-2007

Re: Don't do what they promise

Today I have had emails and tickets in abundance. Telling me I am on a new contract, when I ring up after the usual wait and dreadful music, staff seem surprised that I have not changed my contract in January! The length has been changed the costs have been changed, the deals have been changed and I had to argue they could not do it without me agreeing, disbelief that I had not agreed. I told them the last time I dealt with PN about contracts was November 2016.

 

Now I am told by the Plus Net Team member that I have to trust him to sort it out and do what he has promised.

 

Is it surprising when I have had a thread like this running for weeks that I don't trust PN to do anything right, anything they have promised or believe that I will not spend more hours on the phone sorting out their mess.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Don't do what they promise

Now telling me nothing changed but they sent emails saying it had. If they did not change anythikng surely they should not send to the customer to say they had.

 

I have written a note in my diary for then end of this contract  which says

"Under no circumstances, whatever the deal is, DO NOT take a new contract out with them. It has been a long and difficult process, with staff not knowing what they are doing. You have spent hours on the phone.

I have written this note now to catch how strong I feel about this, so as the memory fades this note and it's sentiments will not.

LEAVE PLUS NET AS SOON AS POSSIBLE"

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Don't do what they promise

Advisor said a week ago "Trust me, I will sort it out"

 

I am presently on the phone again waiting for them to reply

WHAT A WASTE OF MY TIME

Because on my Direct Debit

The line rental was WRONg

The referral was WRONG

The promised discounts were WRONG

The refunds were WRONG

Add this to memory reminder to ensure I leave at end of conbtract.

 

Whatever happens always remember "We will do you
.........................proud" say Pnet.
rongtw
Seasoned Hero
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Re: Don't do what they promise

A lot of the above may not have happened if ,,,,,,,,,,,,,,, they had their NEW billing system promised 6+ years ago Sad

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Anon
Pro
Posts: 405
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Registered: 16-04-2007

Re: Don't do what they promise

Now promised a manager will ring back within  2 hours. Will see, though I am not in for that length of time, but someone will be even if that person cannot deal with the problem.

 

Will post back, when I return, can't put my life on hold for these muppets.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Don't do what they promise

At least had a call back.

Another promise to sort it out.

Am not holding my breath.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Don't do what they promise

Did reply, did promise refunds.

 

Incorrect DD taken from my account refunds did not arrive, sent DD back as wrong.

 

As as I said in the title do not do what they promise.

They are a disgrace.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Plusnet Help Team
Plusnet Help Team
Posts: 4,287
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Registered: 25-03-2015

Re: Don't do what they promise

I've responded to your other thread regarding LRS/Erroneous line rental charges on your recent invoice Here.

 


Anon wrote:

Incorrect DD taken from my account refunds did not arrive


Unfortunately it's not possible for us to stop a DD payment once it's requested. Apologies if you've been advised otherwise.


Anon wrote:

As as I said in the title do not do what they promise.

They are a disgrace.


I'm extremely disappointed with how this matter has been handled up to this point. I've now taken ownership of the ticket on your account and hope to bring this matter to a resolution as soon as I can for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team