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Useless Plusnet Chat experience.

VileReynard
Hero
Posts: 12,616
Thanks: 582
Fixes: 20
Registered: ‎01-09-2007

Re: Useless Plusnet Chat experience.

So the chat-line works?
Partially, anyway...

"In The Beginning Was The Word, And The Word Was Aardvark."

zapto
Grafter
Posts: 32
Registered: ‎15-12-2014

Re: Useless Plusnet Chat experience.

Quote from: vilefox
So the chat-line works?
Partially, anyway...

It depends who you get  both on phone hat or forum there are some bloody engineers but they are diluted by the tons of rubbish script readers as all the experienced staff left.  PN  have openly said a year or so ago that they had a retention problem.
Hopefully they have sorted that now and are training up people as we speak.
Oh I'll wake up now.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,864
Thanks: 4,946
Fixes: 315
Registered: ‎04-04-2007

Re: Useless Plusnet Chat experience.

Quote from: Bob
Our engineers are aware of the issue and are looking into it (ref: 90263). FWIW, my usage has stopped recording too.

AIUI, The missing data has been backfilled and normal processing resumed.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵