cancel
Showing results for 
Search instead for 
Did you mean: 

Useless Plusnet Chat experience.

VileReynard
Seasoned Pro
Posts: 10,673
Thanks: 209
Fixes: 9
Registered: 01-09-2007

Useless Plusnet Chat experience.

Chat Transcript
Quote
info: Thank you for talking to us today - we'll be with you shortly.
All of our teams are currently helping other customers. There are 4 customers waiting before you. Thanks for your patience.
info: All of our teams are currently helping other customers. There are 1 customers waiting before you. Thanks for your patience.
info: You are now chatting with Plusnet.
Jeremy Boden: My broadband usage has stopped being recorded.
Plusnet: I am sorry to hear that...
Plusnet: I'd be happy to take a look at the account for you; can you confirm the first and fourth characters from the password?
Jeremy Boden: **
Plusnet: Thank you. Please give me a minute to check your account.
Plusnet: I can see the usage is registering as zero some days this month; we're not aware of a general problem with the recording of the usage, but this usually starts again spontaneously,
or when the usage resets on the next billing date.
Jeremy Boden: Please restart it; I have had this problem before and customer support have been able to restart it within a day.
Plusnet: To reset the usage is a permission-based facility, and I honestly know of no-one who has that permission. Our developers would not accept a problem raised on this issue that's only affecting a
single user, I'm afraid.
Plusnet: It was acceptable in the days when you had a decent customer support. I'm not impressed.
Plusnet: I'm sorry I couldn't be of more help on this occasion.
Jeremy Boden: Goodbye.
Plusnet: Bye now. [yuck]
info: Thank you for chatting with us.  Please click the "End Conversation" button on the top right of the chat window to tell us how we did today.

32 REPLIES
BrightonRock1
Grafter
Posts: 28
Registered: 29-10-2014

Re: Useless Plusnet Chat experience.

I can't say whether it is a general problem but PlusNet are also showing zero usage for me for yesterday (Saturday, 6 February) and today (Sunday, 7 February). That doesn't matter to me as I am on an unlimited package. But I'm not sure that your post was really about the usage monitor, rather than making a wider point.
VileReynard
Seasoned Pro
Posts: 10,673
Thanks: 209
Fixes: 9
Registered: 01-09-2007

Re: Useless Plusnet Chat experience.

Well, I suppose the main point was that Plusnet are going rapidly downhill.
I'm also on unlimited usage - it's more a question of how much can I use?  Grin Grin Grin

Community Veteran
Posts: 1,255
Thanks: 182
Fixes: 30
Registered: 13-08-2015

Re: Useless Plusnet Chat experience.

Just had a look at mine, it too is showing 0 for yesterday and today!
SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 586
Fixes: 53
Registered: 21-09-2009

Re: Useless Plusnet Chat experience.

acr
Rising Star
Posts: 222
Thanks: 13
Fixes: 1
Registered: 06-04-2007

Re: Useless Plusnet Chat experience.

I have the same problem. Was just about to contact Plusnet using Live Chat but will not be wasting my time now.
TimG
Newbie
Posts: 3
Registered: 31-08-2007

Re: Useless Plusnet Chat experience.

My stats show zero useage over the last two days. Chat is not available so spent ages hanging on the phone. They say they have reset my stats & it will start to register after 24 hours. On the occasions when I had a problem chat has never been available.
I can find no way to raise  a question online, I used to be able to but it was always well hidden.
Community Veteran
Posts: 38,417
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: Useless Plusnet Chat experience.

As I understand it only the networks team can fix this and they aren't going to be called in to sort out a minor inconvenience
For those not on unlimited contracts - judging by previous experience - usage not shown won't be counted
Superuser
Superuser
Posts: 9,134
Thanks: 537
Fixes: 46
Registered: 06-04-2007

Re: Useless Plusnet Chat experience.

My usage stopped recording part way through Friday. Trying a gateway hop sometimes fixes it, but not this time. Sad
David
Community Veteran
Posts: 38,417
Thanks: 1,000
Fixes: 58
Registered: 15-06-2007

Re: Useless Plusnet Chat experience.

To add - judging by the usage mine stopped recording in the middle of Friday evening
Community Veteran
Posts: 26,531
Thanks: 769
Fixes: 9
Registered: 10-04-2007

Re: Useless Plusnet Chat experience.

Mine stopped around the same time - I've raised a ticket.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
198kHz
Seasoned Pro
Posts: 3,241
Thanks: 271
Fixes: 7
Registered: 30-07-2008

Re: Useless Plusnet Chat experience.

Same here.
Suspiciously low usage recorded for Friday, and zero for Saturday and today.
Not young enough to know everything
Community Veteran
Posts: 2,558
Thanks: 172
Fixes: 2
Registered: 27-05-2011

Re: Useless Plusnet Chat experience.

Zero for Saturday and Sunday from me  Sad
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
VileReynard
Seasoned Pro
Posts: 10,673
Thanks: 209
Fixes: 9
Registered: 01-09-2007

Re: Useless Plusnet Chat experience.

Quote from: spoon
Mine stopped around the same time - I've raised a ticket.

Me too!
However, bear in mind that it is usual to wait 3+ days before being told it's beyond the capabilities of Plusnet to fix it.

Fifer
Grafter
Posts: 119
Registered: 07-03-2008

Re: Useless Plusnet Chat experience.

Zero usage Saturday and Sunday
This looks a bit odd
Your current billing period
Jan 07 2016 - Mar 06 2016  and this  This month you've used 18.75GB
  new billing period only started yesterday, used nothing like this amount.  Huh