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Useless Plusnet Chat experience.

karjala
Dabbler
Posts: 19
Thanks: 1
Registered: ‎04-03-2014

Re: Useless Plusnet Chat experience.

Yes, usage from Friday showing zero. On unlimited, so not a particular problem for me, so disinclined to waste time waiting in line to phone or chat. Rather shoddy though.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Useless Plusnet Chat experience.

Quote from: karjala
so disinclined to waste time waiting in line to phone or chat.

That's why I raised a ticket.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
anniesboy
Rising Star
Posts: 402
Thanks: 13
Registered: ‎06-01-2011

Re: Useless Plusnet Chat experience.

Just hoping my gas and electric meters do the same.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,864
Thanks: 4,946
Fixes: 315
Registered: ‎04-04-2007

Re: Useless Plusnet Chat experience.

Our engineers are aware of the issue and are looking into it (ref: 90263). FWIW, my usage has stopped recording too.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

gleneagles
Aspiring Legend
Posts: 11,105
Thanks: 2,459
Fixes: 17
Registered: ‎02-08-2007

Re: Useless Plusnet Chat experience.

Perhaps I have missed something here but why bother about it, in fact it would be great for those users not on unlimited use as you cannot be charged for something that is showing you have not used it ?
I would be more concerned if the figures showed usage higher to that than you used.
We are born into history and history is born into us.
w23
Pro
Posts: 6,347
Thanks: 96
Fixes: 4
Registered: ‎08-01-2008

Re: Useless Plusnet Chat experience.

Mine Zero too 6th, 7th & (today so far) 8th.
Quote from: anniesboy
Just hoping my gas and electric meters do the same.
  Grin
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Brandscill
Grafter
Posts: 96
Thanks: 2
Registered: ‎25-05-2015

Re: Useless Plusnet Chat experience.

Same here.
It also seems to think my January and February share the same billing period.
chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: Useless Plusnet Chat experience.

leap year cock-up most likely?
VileReynard
Hero
Posts: 12,616
Thanks: 582
Fixes: 20
Registered: ‎01-09-2007

Re: Useless Plusnet Chat experience.

The Millennium bug finally bites!  Cheesy

"In The Beginning Was The Word, And The Word Was Aardvark."

Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Useless Plusnet Chat experience.

Quote from: gleneagles
Perhaps I have missed something here but why bother about it ..............
I would be more concerned if the figures showed usage higher to that than you used.

That's precisely the reason to bother about it. I was already going to make such a comment but then saw your post. Higher than expected usage could be an indicator of a number of possibilities - 3 of the more important ones being i) you have a virus ii) someone's hijacked your (wireless) connection iii) a family member (possibly child) is doing a lot of things you didn't know about - P2P possibly.
I think it's a useful facility to have, unlimited connection or not.
Quote from: vilefox
Chat Transcript
Quote
info: Thank you for talking to us today - we'll be with you shortly.............
.............
Plusnet: It was acceptable in the days when you had a decent customer support. I'm not impressed.
..............


I assume that was an error in your transcription Jeremy, or did the rep really say that  Grin
VileReynard
Hero
Posts: 12,616
Thanks: 582
Fixes: 20
Registered: ‎01-09-2007

Re: Useless Plusnet Chat experience.

I don't care what anyone uses - but I do like to see if I've achieved some big numbers.  Grin Grin

"In The Beginning Was The Word, And The Word Was Aardvark."

zapto
Grafter
Posts: 32
Registered: ‎15-12-2014

Re: Useless Plusnet Chat experience.

I see you 500gb and raise you 800
Mav
Moderator
Moderator
Posts: 22,359
Thanks: 4,724
Fixes: 514
Registered: ‎06-04-2007

Re: Useless Plusnet Chat experience.

I raise you 864 - that's with the last three day's usage not recorded Wink

Forum Moderator and Customer
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TheHorseman
Rising Star
Posts: 69
Thanks: 11
Registered: ‎14-07-2014

Re: Useless Plusnet Chat experience.

I have noticed that my usage for Friday has increased to a more usual level and that some off peak usage is now showing for Saturday. Sunday and Monday are still zero. So something is happening.
zapto
Grafter
Posts: 32
Registered: ‎15-12-2014

Re: Useless Plusnet Chat experience.

Same here. Looks like there DB is catching up.