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Upgrade from Market 1 to 2

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Grafter
Posts: 76
Registered: ‎09-12-2009

Upgrade from Market 1 to 2

Question 39090758 posted 20 Jan 2011!
It is now one month since I posted this question, which asked when my broadband fee would be reduced to reflect my exchange's upgrading from Market 1 to Market 2 status.
Can I be so bold as to enquire whether I will ever get a meaningful response beyond the auto script babble and the unfulfilled promises so far received?Huh
7 REPLIES 7
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Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: Upgrade from Market 1 to 2

There is no price change when moving from Market 1 to Market 2
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Moderator
Moderator
Posts: 29,625
Thanks: 3,068
Fixes: 460
Registered: ‎14-04-2007

Re: Upgrade from Market 1 to 2

Only Market 3 exchanges qualify for a price reduction.

Customer and Forum Moderator. Windows 10 Firefox 79.0 (64-bit)

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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: Upgrade from Market 1 to 2

I can only apologise as strat and oldjim mention a move from Market 1 to 2 does not qualify for a reduction in price.
As the agent who originally answered seemed to think it did I think we owe you a goodwill gesture which that I'm mind I've discounted your service so you get a free month of broadband subscription.
I will of course be taking the matter up with the agent that responded.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Grafter
Posts: 76
Registered: ‎09-12-2009

Re: Upgrade from Market 1 to 2

Thank you all for that.
Thank you for the free month.
It has taken the denizens of this forum just 30 minutes to answer my question as against 30 days and no answer from so called Help & Support.
I have now closed the Question and been asked to complete a survey of their performance.  I am tempted but my refined upbringing has ill equipped me to spell some of the rude words I might use.
Guess where I will direct any future questions?
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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: Upgrade from Market 1 to 2

Quote
Guess where I will direct any future questions?

We'd ask you to contact support in the first instance but by all means post here afterwards asking for help if you encounter difficulties.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Grafter
Posts: 76
Registered: ‎09-12-2009

Re: Upgrade from Market 1 to 2

Just a brief thank you to Plusnet  and Adam in particular.
I have just received my promised free month of broadband. Smiley
David
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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: Upgrade from Market 1 to 2

Smiley Good to hear, thanks for the kudos.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team