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Thought I would get better than this

geoffp0
Grafter
Posts: 185
Registered: 02-03-2011

Thought I would get better than this

When I signed up to come with PN I thought that I was going to get better speeds than this, now thinking seriously on going back to BT Broadband

With PN    
With BT Broadband  
What a difference Cry
Geoff
dick:green Image tags added.
24 REPLIES
Moderator
Moderator
Posts: 18,581
Thanks: 1,855
Fixes: 234
Registered: 11-01-2008

Re: Thought I would get better than this

have you triend running the speed test on PN against mybroadbandspeed - to give a fair test.
also posting any line stats from your router may help to give an indication of any issues.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

geoffp0
Grafter
Posts: 185
Registered: 02-03-2011

Re: Thought I would get better than this

The BT reading was done by the "Broadband Test" on PN here is one that I have just done on PN never had any problems with speed whilst on BT
Latest PN reading  
Geoff
dick:green Image tags added.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Thought I would get better than this

dont despair Geoff  there a lot of people on here who  can help,
there are a lot of differenced between the two speed tests you have just posted, try the PN one again http://www.mybroadbandspeed.co.uk/
also, PN & BT will want you to try this one http://speedtester.bt.com/
also what are you router stats  see here how to get them  http://www.kitz.co.uk/adsl/frogstats.php
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Thought I would get better than this

another thought, you might have been put on ADSL2, that will drop your speed if you synch below 4M, I think that PN can switch you back to ADSL, your BT & Stats will show what you are on
geoffp0
Grafter
Posts: 185
Registered: 02-03-2011

Re: Thought I would get better than this

Hi Pierre
Just carried out another test as you suggested

Geoff
geoffp0
Grafter
Posts: 185
Registered: 02-03-2011

Re: Thought I would get better than this

Have just done the "Speedtester.bt.com" test results below
Download speedachieved during the test was - 1723 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2784 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Geoff
geoffp0
Grafter
Posts: 185
Registered: 02-03-2011

Re: Thought I would get better than this

Is there anymore info wanted to try and get an answer to my problem?
Geoff Cry
Plusnet Help Team
Plusnet Help Team
Posts: 13,406
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Thought I would get better than this

Hi Geoff,
Quote
Is there anymore info wanted to try and get an answer to my problem?

Yep, the best thing to do is raise a fault here: https://portal.plus.net/apps/kbdfaults that will allow us to gather the information we need, run some diagnostics and work towards a solution with our suppliers.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
geoffp0
Grafter
Posts: 185
Registered: 02-03-2011

Re: Thought I would get better than this

Hi Adam
If you think I may have a problem then I will raise a ticket, don't want to waste peoples time, but everything seems so slow to what I have been used to.
Geoff
geoffp0
Grafter
Posts: 185
Registered: 02-03-2011

Re: Thought I would get better than this

OK have just raised a ticket, see wat happens now, but I think a return to BT is looming, after 10 days I am very dissapointed with the speeds I am getting,
Geoff Cry
Plusnet Help Team
Plusnet Help Team
Posts: 13,406
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Thought I would get better than this

Right, we've noticed that you've been online solidly for 8 days now and your sync speed won't improve without a reboot.
I'd recommend restarting the router during daylight hours for the best chances of your speeds improving. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
geoffp0
Grafter
Posts: 185
Registered: 02-03-2011

Re: Thought I would get better than this

Thanks for that Adam will do it right away Grin
Geoff
geoffp0
Grafter
Posts: 185
Registered: 02-03-2011

Re: Thought I would get better than this

WORSE THAN EVER NOW

Geoff
dick:green Image tags added.
Moderator
Moderator
Posts: 18,581
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Registered: 11-01-2008

Re: Thought I would get better than this

Quote from: geoffp0
Have just done the "Speedtester.bt.com" test results below
Your DSL Connection Rate :2784 Kbps(DOWN-STREAM) , 448 Kbps(UP-STREAM)
Geoff

has thefigure in bold changed?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'