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Tickets at over 41 hours?

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Grafter
Posts: 550
Registered: ‎31-07-2007

Tickets at over 41 hours?

For a target of 4 hours this seems excessive.
I'd normally wait, but I have a product change tonight and my query is time critical regarding retention of services... could someone have a look please? It will 'probably' be OK, but if it goes wrong it will only make more work.
[ticket number 40798006]
4 REPLIES 4
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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: Tickets at over 41 hours?

Hi there,
I'm just dealing with this now. By the looks of it they're all features you would have kept as-is anyway Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Grafter
Posts: 550
Registered: ‎31-07-2007

Re: Tickets at over 41 hours?

Thanks Adam..... was I being over cautious then?
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Moderator
Moderator
Posts: 29,634
Thanks: 3,069
Fixes: 460
Registered: ‎14-04-2007

Re: Tickets at over 41 hours?

Nothing wrong with belt and braces Smiley

Customer and Forum Moderator. Windows 10 Firefox 79.0 (64-bit)

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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: Tickets at over 41 hours?

Quote
was I being over cautious then?
Yes is the honest answer Smiley
I don't blame you though as I can't see how you could have been aware that you would retain those features.
For future reference of all, if you want to change account type and have legacy features (ones not available to new account types such as fax2email) we can usually retain these if the account type change is scheduled from here.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team