Upgrade Mess - Not Happy

[#1]

Please see http://community.plus.net/forum/index.php/topic,135267.0.html Still hasn't been resolved.

[#2]

Can I suggest a little patience?  It is Christmas after all? 
You posted your original thread less than 24 hours ago (on Boxing Day) and a new thread as a follow up (in contravention of forum rules) on a Saturday.  No idea if Billing work on a Saturday and I'd be fairly sure they weren't in yesterday... 

[#3]

With all due respect you aren't aware of the full details surrounding the case and the post was intended for PlusNet staff, not customers.

[#4]

Locked in favour of linked thread