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Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

2016-05-14_122843.jpg

17 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
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Registered: 15-06-2007

Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

and now another one - I never (repeat never) allow third party cookies

Before anyone asks my add blocker is disabled

2016-05-16_093840.jpg

Superuser
Superuser
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

You haven't occidentally ticked  "Always use private browsing mode"  under Options -> History have you Jim?

 

M

Community Veteran
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

Nope and if I had a load of other sites including this one would forget which posts I had read

MattyC
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

Are you still getting this error today Jim? Not one that I've seen before.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 38,460
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

exactly as my latest screenshot

MattyC
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

Thanks,

I'll feed this in to our chat manager.

Be interesting to see if anyone else is also encountering this problem.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Superuser
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

@Oldjim,

Might all this be simply down to the buggy nature of FF46 as reported elsewhere in connection with this (lithium) forum?

One starts to wonder if FF is fit for purpose? Roll eyest

Anyhow, I still think of you as a moderator incognito around here ... Funny Thumbs Up

Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

Just tried in Safe Mode with the same result

Superuser
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

Is the cookie that livechat stores considered to be a third party one?

David
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

Allowing third party cookies didn't fix it

However I have checked back and I think it is related to Firefox 46 as it all worked before it was released at the end of April

Superuser
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

Chat works fine with FF 46.0.1 for me. Windows Vista 32-bit.

I used it yesterday, got through straight away.

There hasn't been a rush of "me to" replies so this doesn't appear to be a widespread problem.

David
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

just checked - same problem on FF 47

Community Veteran
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

Update

Removing all sites from Accept Cookies from Sites - exceptions and it works

All the Plusnet sites are set as accept so does anyone know which sites it uses for Chat related cookies

 

Community Veteran
Posts: 38,460
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode

Sorted

I started Chat in IE11 and selected print from the IE11 Menu and the print showed

https://lpcdn.lpsnmedia.net/

Checking my blocked cookies and it was there. Removing it and chat now works

There are two things coming out of this

The error message should have been more specific and the reason I had blocked it was that another site also used it

Now why couldn't Plusnet staff pointed this out as I requested in the previous post