Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode
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Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode
05-07-2016 11:58 AM
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Jim - may be its one for @PlusnetLiam to pipe clean. The implementation of Chat ought to have (up front) provided guidance on what functionality needs to be not inhibited for chat to work as intended.
Regardless, having had an issue (which inhibits what is now the primary route to support) pointed out to them, Plusnet staff ought to have done a better job of fielding this issue. No touch here for 6+ weeks is simply not good enough.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode
16-07-2016 4:28 PM
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Oldjim wrote:Now why couldn't Plusnet staff pointed this out as I requested in the previous post
Isn't that expecting too much these days It would be nice if they respond to tell us what action they have or will be taking to resolve this, but I doubt it ! They don't even respond when you request some input when helping a customer, so that one can provide further constructive help. So frankly I don't think that there's much hope
Re: Unusual Error when trying to use chat in Firefox 46.0.1 - claims I am in incognito mode
16-07-2016 9:39 PM
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Anotherone ,, You are not alone
PN / Lithium are just playing lip service to customers , With no intention of fixing anything
Hopeing a SORRY will suffice
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
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