Trust Pilot Review Page.

[#1]

The sister company BT are allegedly just as bad
https://ie.trustpilot.com/review/bt.co.uk

[#2]

this is the  BT one https://ie.trustpilot.com/review/bt.com

[#3]

I never hear plusnet complaining about their customer BTOR. Maybe they believe they are doing a great job and don't need to complain to them.
As for me, if they release me early (which they won't due to them losing £40 a month) I would go back to talktalk I think, maybe BT. Where I choose I guess the grass won't greener but it cannot be any worse than it is here.

[#4]

Quote from: Oldjim

this is the  BT one https://ie.trustpilot.com/review/bt.com

AH!!!... So it is
Cheers for the update

[#5]

Quote

I appreciate that dead bodies may appear outside telephone exchanges occasionally

On my next walk I'll steer well clear of our local exchange

[#6]

You'll find that out of the £40 a month they take from you only a fraction of that is profit (for them at least).
We did a calculation when I first joined (around 19 months ago) and I vaguely recall that they wouldn't make any profit out of me until around the 13-14th month of my 18 month contract.
I had a half price offer for the first 9 months and £50 cashback if I remember rightly.
Plusnet are well aware of the issues with their supplier (not customer) who are BTOR but obviously it isn't a great idea to bad mouth another part of the company who own you ...... I'd love to know what goes on behind the scenes with BT / Plusnet when it comes to complaints about the engineer service. At least reading the reviews on Trustpilot, BT don't appear to be giving themselves any preferential treatment when it comes to poor engineer service.
If you go to BT, you'll be using the same lines, the same engineers but foreign call centres and I'll assure you from previous experience, until you rant and rave and eventually get through to a UK based call centre that they are a nightmare to deal with.
TalkTalk while it works seems to be ok. There are plenty of customers who complain about lack of bandwidth at peak times (as do some PN customers who are on oversubscribed cabinets). You may get a 50Mb connection with them but when you can only download at 3-4Mb at peak times that isn't much use. Not widespread but I have heard more issues about bandwidth contention with TalkTalk than I have with PN / BT.  The times I've had to deal with them on their customers behalf have been nightmares. It was all profit for me as I charge by the hour but it certainly put me off ever going near them again.
Virgin Media if you are in a cabled area (don't let them convince you that using your phone lines will be much better if it isn't a cabled area) usually is the overall most reliable service with some great speeds but again, a catch used to be that if you were a heavy downloader, your superfast connection would be heavily throttled. I'm not sure if they have stopped doing this but worth checking up on.

[#7]

Quote from: Strat

Quote I appreciate that dead bodies may appear outside telephone exchanges occasionally <snip>

Would they be BTOpenreach or Kelly's employees EEK!!!

[#8]

Just heard this https://www.youtube.com/watch?v=S2ds8tCtomQ

[#9]

Quote from: DomS

.....a catch used to be that if you were a heavy downloader, your superfast connection would be heavily throttled. I'm not sure if they have stopped doing this but worth checking up on.

A Virgin customer I know of persistently complains of this as confirmed the last time we spoke.

[#10]

I thought VM supposedly only throttled the upstream these days?

[#11]

I left Virgin National (I.e Still on BT Infra) in January and at that time my torrents would be squeezed down to 10KB/s after 15 mins of downloading between 10am and 4am (i.e most of the day).

[#12]

I stopped reading after the line about macos not being supported
As I sit here typing this reply from my MacBook Pro

[#13]

Meem,
That's a mountain being made out of a pimple.  There is a help tool (PlusNET Assist) which users can down load to perform various diagnostic tests and settings checks.  Many have reported that beyond the basics it is of little use and for anyone who knows what they are doing it is more hindrance than help.
It is this tool which is "not supported on Macs".  The way the claim has been written one might have wrongly got the idea that nothing around here works on Macs.  Sometimes perspectives become distorted.
Kevin

[#14]

I guess it can be easy to find fault in anything and everything when you feel hard done by, tenuous or otherwise.
Being mad at the lack out censorship is a particularly good one...

[#15]

Easy to find fault and easy to blame the ISP, especially when people don't understand the issues involved. Whilst it is the ISP's responsibility to resolve any problems, the great majority are never created by them. As the majority of faults are down to the cables between the customer premises and the exchange, all ISPs are at the mercy of Openreach (except Virgin Media). Too many people are ignorant of that fact  and think that even with an LLU supplier BT are not involved. There are even people who think Plusnet engineers come out to fix cables and sockets.
And of course, unless the ISP is one who is LLU (or Virgin) then they are also at the mercy of BT Wholesale whose products are used.
That all said however,  I'm still waiting to find out why Openreach can do the jumpering at the exchange to connect an LLU line quicker than they can for one on a BT Wholesale circuit