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Time waiting on tel cal to plusnet for support

ssiney
Dabbler
Posts: 11
Registered: 11-02-2013

Time waiting on tel cal to plusnet for support

Am i alone in my quest to contact Plusnet Support
9 REPLIES
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Time waiting on tel cal to plusnet for support

Your not alone but some of us don't let these things get to us.
shalom2010
Grafter
Posts: 972
Registered: 28-12-2012

Re: Time waiting on tel cal to plusnet for support

It varies every day & hour - I see little point in the poll when you only have to look here : http://www.plus.net/supportpages.html?a=212 (unless the times are much higher of course?)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Time waiting on tel cal to plusnet for support

We have had a very busy couple of weeks, we're hoping that we'll be now be able to keep waiting times to a minimum.
ssiney
Dabbler
Posts: 11
Registered: 11-02-2013

Re: Time waiting on tel cal to plusnet for support

cool -- i hope so as in the past for my clients who i joined to plusnet it has been fine... last week i decided to join you and it has been long waits each time - ill assume it is just a glitch and it gets back to normal asap Smiley
198kHz
All Star
Posts: 3,314
Thanks: 315
Fixes: 9
Registered: 30-07-2008

Re: Time waiting on tel cal to plusnet for support

I've voted 0-5min, on the basis that I've never waited any longer. Anything more than 3 minutes I consider totally unacceptable, and I'll ring back at a quieter time.
That's all very well for me, but I appreciate that not everyone has as much flexibility as to when they're able to call.
[soapbox]
In this age of 'instant' communication, how did we end up with this farcical situation, where it's so hard to contact a real human being - someone on the 'shop floor' who really knows what's going on?
Ah yes, of course, they're too busy filling out forms and ticking boxes to ensure compliance and quality of service and SLAs .....................................
Gordon Bennett!!  I'm sure this is not what Alexander Graham Bell envisaged...
[/soapbox]
Remeber you are unique - just like everyone else
ssiney
Dabbler
Posts: 11
Registered: 11-02-2013

Re: Time waiting on tel cal to plusnet for support

lol i know it sounds selfish demanding calls to be answered so quickly, but my experience last week was up to 40 minutes.. which is long in anybody's book.
kdoug007
Grafter
Posts: 510
Registered: 17-05-2012

Re: Time waiting on tel cal to plusnet for support

i dont think i have  read so many  moaners...
the  plus  net  team are  outstanding,,,
  i  recon    cooking a  boil  egg  , would  be a  problem,  for  some,
plusnits
Newbie
Posts: 3
Registered: 11-02-2013

Re: Time waiting on tel cal to plusnet for support

K doug is obviously an optimstic.  Wish I was.  The creative accouting on the customer link provided before suggests average waiting time 10 mins.  I have just waited 18 mins and got cut off.  Have to go and have some life now, but my mission to moan will continue tomorrow. 
joncooper
Grafter
Posts: 314
Registered: 07-09-2007

Re: Time waiting on tel cal to plusnet for support

phoned about 2:30 ish this afternoon, took about 5-6 mins to get through