Ejs,
It is not a matter of making the TG look like a "winner" but more clarifying that something one has paid a good wedge of money for is always going to be better than the freebie and comparative statements ought to take that in to context. In summary the TG does its job for a significantly large number of people, however for some peoples specific needs / some lines other kit might be more suitable, but that kit comes with a price tag.
I once had a bad line and was tempted to buy something expensive with nice to have bells and whistles. I was persuaded to take up the free PlusNET router which previously I had declined on the basis that anything free would be totally useless. As it turns out, it is better than any budget router I had bought previously. That is not to dismiss that it could be better, but at what price and who takes the hit on cost?
Let's be honest here this is all about greed - people want top price tag performance for free, well wake up and smell the coffee in the real world, those expectations are not realistic.
Sometime or other I expect there will be a different router if only because TG cease production of the current model. The best that can be expected is that it is different, for though it might be better in some areas, there will be limitations elsewhere, for anything provided for free will be a compromise between cost and functionality - it's called choice.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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on "expectations" - ......