My B/B and phone line contract was coming to and end so late Feb I phoned up to sort out a new one, including year in advance for line. Sorted out a deal (with B.S) and specificity said obviously this new one won't start till old one ends and also lets sync the bits together to have same start and end date, they were a bit different from previous years. No problem he says.
But is was he got everything wrong. Price wrong. start date wrong. No cash back....it goes on. It's been a nightmare and still is trying to get it sorted.
Use the 'Ticket' system you say, I have and there are dozens of different people who have replied over the past weeks. A couple have sorted bits out after listening to the order tapes with (B.S) But still the start/end dates are wrong, so I have started paying for new contract before old one ended and of course I won't get a full 12 months on the new one. Still no cash back cheque arrived yet.
Some staff say, 'nothing can be done', others say, 'oh sorry for that I have sorted it', but they have not. Have asked for it to be escalated to a manager, nobody does. Latest ticket back says, ring us ! No chance ! how do you explain all this and anyway it's all there to be read in the 'Tickets'
The very long list of replies are always from different people, nobody takes ownership of the problem and get it sorted. It's not exactly a hard one.
So........is there someone at Plusnet who cares and want's to live up to the promises of good service ?
