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Thought I would get better than this

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Grafter
Posts: 185
Registered: ‎02-03-2011

Re: Thought I would get better than this

No,  when I done the BT speedtest it was 2784
Geoff
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Moderator
Moderator
Posts: 23,921
Thanks: 4,191
Fixes: 1,071
Registered: ‎11-01-2008

Re: Thought I would get better than this

you re-ran if after the reboot of the router?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Grafter
Posts: 185
Registered: ‎02-03-2011

Re: Thought I would get better than this

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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Thought I would get better than this

When you post results just copy past ALL the code from the forum link - not just the direct link URL. It will look like:
[url=http://www.mybroadbandspeed.co.uk][img]http://www.mybroadbandspeed.co.uk/results/83962921.png[/img][/url]
which will display as

Note clicking the image takes you to www.mybroadbandspeed.co.uk
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Grafter
Posts: 185
Registered: ‎02-03-2011

Re: Thought I would get better than this

OK Jelv was not sure which one I had to post
Geoff Sad
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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: Thought I would get better than this

It's not really the throughput speed we need to look at here, more the sync speed.
I can see that's gone up to about 2848kbps which is just enough for 2.5mb. I've changed the speed profile so see what things are like now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Grafter
Posts: 185
Registered: ‎02-03-2011

Re: Thought I would get better than this

Thanks Adam I was just going to make a post stating that things are 100% better Grin what was the problem? also will you now cancel the ticket if necessary
Geoff Grin
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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: Thought I would get better than this

I can't really say what it was causing the issue I'm afraid. Reduced sync speeds can be caused by pretty much anything affecting the signal on the line between your router and the exchange. Needless to say if we'd have had to get to the stage where we'd raise an issue with our suppliers we may then be able to start narrowing down what might have been pushing the sync speed down. 
All in all I'm glad to hear things are better Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Grafter
Posts: 185
Registered: ‎02-03-2011

Re: Thought I would get better than this

I must say that the speed has got much better Grin I would like to thank all for their input into this problem that I had
Thanks,
Geoff Wink
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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: Thought I would get better than this

Thanks Geoff and thanks too to anyone else that's helped out on this one.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team