Showing results for 
Search instead for 
Did you mean: 

This needs correcting

Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

This needs correcting
3. How to switch between a dynamic & static IP
Plusnet Unlimited / Unlimited Fibre
Go to Add-Ons, which you'll find under Connection Settings in My Account
From here, you can see your current IP address settings. Switch between static and dynamic by clicking the button.
Please note:
    There's a £5 setup fee to activate a Static IP
    You'll need to reboot your router before the change takes effect
    If you remove a Static IP, you're unlikely to get the same address if you switch back in the future
    Add-Ons will not appear for accounts where switching is not available
You do not need to reboot the router - a simple disconnect/reconnect will do it
Posts: 982
Thanks: 3
Registered: ‎28-12-2012

Re: This needs correcting

That's what I did Oldjim, but I wanted to point to the help file.
Plusnet Help Team
Plusnet Help Team
Posts: 16,896
Thanks: 885
Fixes: 221
Registered: ‎27-04-2007

Re: This needs correcting

Thanks for the suggestion Jim,
This has been discussed quite a bit before. The reason we've mentioned a reboot rather than a soft disconnect/reconnect as advising customers on mass to do that could drive a lot of support requests our way for advice on how to log into the router and do that.
Also we're happy that an occasional/one-off reboot shouldn't have any negative impact.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: This needs correcting

It's written that way so when people complain about slow speeds they can fob them off by blaming them for rebooting the router! Tongue
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)