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Terrible music

glloyd
Rising Star
Posts: 1,662
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Terrible music

Is the racket that's played whilst queueing for customer service designed to stop you hanging on. Surely you want to keep customers in a good frame of mind, you won't do that if they are forced to listen to than din.

 

7 REPLIES
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Terrible music

Why would they want you to hang on, less calls to deal with when you hang up.

It is repetitive and loud. I don't need my phone on speaker to hear it across the room.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
teddysmum
Grafter
Posts: 28
Thanks: 3
Registered: 31-10-2016

Re: Terrible music

I agree, especially as waiting times are so long that you need to put on speaker. Nothing worse than awful 'music' when you are annoyed by a long wait and a poor broadband service, the likes of which you haven't had before and which does appear to get sorted.

Minivanman
Seasoned Hero
Posts: 6,016
Thanks: 1,595
Fixes: 1
Registered: 04-11-2014

Re: Terrible music

 

Your-call-is-very-important-to-us.jpg

 

I know where I am, I've been lost here before.
198kHz
Aspiring Champion
Posts: 3,480
Thanks: 418
Fixes: 11
Registered: 30-07-2008

Re: Terrible music

A flute solo would be preferable to the present wall of noise.

 

This has been a perennial topic for years, with a perennial lack of any action. I can only assume that PN are too embarrassed to admit that they can't find the volume control.

Remember you are unique - just like everyone else
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Terrible music

They simply try and put people off calling. It puts me off. Just think how many calls they save themselves answering every day because people either do not ring or can't stand that music for the half hour they have to wait on the phones.

It would take a lot to convince me that Pnet would do anything that might sound or feel like giving the customers a service by changing the racket.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: Terrible music

Have you noticed the staff mange to avoid threads like this one. No one seems to realise that irate customers get more irate waiting and even more irate listening to loud, repetitive music for 30 minutes.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Minivanman
Seasoned Hero
Posts: 6,016
Thanks: 1,595
Fixes: 1
Registered: 04-11-2014

Re: Terrible music

Indeed @198kHz, James Galway for example was very popular at one time - but became just a bit too popular for some. Is he still around?

I know where I am, I've been lost here before.