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Are things looking up at plusnet ?

St3
All Star
Posts: 2,473
Thanks: 417
Fixes: 2
Registered: 13-07-2012

Are things looking up at plusnet ?

The last month ive had a good solid connection again, my ping seams to be lower and ive gained an extra meg on my downstream..

Plusnet over the past 8 months has been very hit and miss, but hopefully this is a sign they are coming back Wink 

 

 

4 REPLIES
Anon
Pro
Posts: 400
Thanks: 121
Registered: 16-04-2007

Re: Are things looking up at plusnet ?

They will never come back for me until they sort out their CS contact, billing systems, emails and teach their managers to read.

A good connection is fine but not if you can't EASILY contact them if/when it goes wrong and have some assurance that what they are telling you is correct and my recent experience is that it isn't correct and certainly not easy.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
rongtw
Seasoned Hero
Posts: 6,543
Thanks: 1,271
Fixes: 12
Registered: 01-12-2010

Re: Are things looking up at plusnet ?

And if you read here regular , its surprising that the same errors keep getting repeated Sad 

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Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Are things looking up at plusnet ?

Happy to hear you're seeing increasing speeds @St3 Thumbs Up

 

If there's ever anything we can help with please feel free to let us know.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Anon
Pro
Posts: 400
Thanks: 121
Registered: 16-04-2007

Re: Are things looking up at plusnet ?

But there is a serious problem with trying to let you know, with long waits on the phone with dreadful music, live chat delays and no tickets. Are you suggesting we start using these boards as tickets?

Whatever happens always remember "We will do you
.........................proud" say Pnet.