Telephone support hours changing at Plusnet
How true!
Quote from: ejs Cashback is a one off, referral payments are each month continuing indefinitely. Perspective seems to depend on how you look at it.
http://careers.plus.net/opportunities/ makes interesting reading.
Quote Current shift pattern is between 7am – 9pm Monday – Sunday, Leeds City Centre
Well I've just got in from work...
Can anybody tell me what I will find disadvantages me for working until such an hour from the 13th July 2015??
Can anybody tell me what I will find disadvantages me for working until such an hour from the 13th July 2015??
Depends what hours you work.
Well, I'm in the same boat as you tonight. Got in late, by the time I'd done my chores outside and then had something to eat, it was gone midnight by the time I switched the computer on, so if I needed Support and it was July 14th ........... 
It's gone very quiet from the Plusnet side about this!
The main website still prominently features the 24/7 support. How many have reported Plusnet to the ASA over this?
The main website still prominently features the 24/7 support. How many have reported Plusnet to the ASA over this?
How can we report something that we haven't been told yet? 
You can do it on the basis of the article http://www.thinkbroadband.com/news/7015-telephone-support-hours-changing-at-plusnet.html or the announcement posted here. The important concern for the ASA is that Plusnet are advertising a major aspect of the 12 or 18 month contracts they are offering is the 24/7 support when they know it will be withdrawn less than a month in to the contract. The ASA are not concerned about the affect on current customers, only the advertising as it is today, so there is no need to wait until we are individually formally notified (as they will have to do) before we report them to the ASA.
I would have thought regardless of the intention to change something advertising 24/7 support until it isn't 24/7 any longer is not a crime it may be immoral but not illegal.
As I see it entering a contract today is no different to me entering a contract earlier in the year, as customers we are both affected equally by the change.
But then again interpreting legal jargon isn't my forte.
As I see it entering a contract today is no different to me entering a contract earlier in the year, as customers we are both affected equally by the change.
But then again interpreting legal jargon isn't my forte.
Offering a 12 month contract with 24/7 support when you know it will not be available in two weeks time is way, way beyond immoral!