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Support? I'm Happy!

TeeGee
Seasoned Pro
Posts: 578
Thanks: 283
Fixes: 1
Registered: ‎24-02-2009

Support? I'm Happy!

Nowadays people have hight expectations and the internet is wonderful for complaining when things go wrong. Customer support is difficult at the best of times and in a tech environment I think it works well for most.

I switched to fibre on Monday and it threw up a line problem. Noisy phone line for speech (coincidental?) and poor speed.

I called support, they ran thorough checks and contacted Openreach. A helpful man turned up early on Wednesday morning did his checks and invited me to look in the manhole. A couple of wired twisted together and a bit of sticky tape!  Sorted with a proper connection.

IP profile a bit low but not a crisis and under review.

That was excellent service by all and a big thanks to them. I am very happy to be a customer.

2 REPLIES 2
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Support? I'm Happy!

Hi there, I'm really glad that you've had a good experience in getting the fault on your line resolved. Thank you for sharing this with ourselves, greatly appreciated.

 

Thanks, Adam.

 Adam
 Plusnet Help Team - Leeds
198kHz
Seasoned Hero
Posts: 5,642
Thanks: 2,662
Fixes: 39
Registered: ‎30-07-2008

Re: Support? I'm Happy!


@TeeGee wrote:

Wednesday morning did his checks and invited me to look in the manhole. A couple of wired twisted together and a bit of sticky tape!


Obviously a follower of this guideWink

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)