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Slow broadband

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TopCatCt
Newbie
Posts: 4
Fixes: 1
Registered: ‎15-12-2018

Slow broadband

HI, 1st time post, i'm experiencing very high ping numbers, and very high jitter numbers with my adsl braodband tonight in Coventry. usually very good, ping 20, jitter 2, now in the hundreds for ping, and 50-100 jitter. i think it may be a local problem, maybe at the exchange. i am quite experienced with computer problems but have not had this so bad before. download speed looks ok but upload non existant. anyone else having this sort of problem in the area?

2 REPLIES
TopCatCt
Newbie
Posts: 4
Fixes: 1
Registered: ‎15-12-2018

Re: Slow broadband

Fix

Hi suddenly all OK, back to normal thank goodness, ping 17ms, jitter 1ms, speed 4.1mbps, 0.4mbps, all ok

Plusnet Help Team
Plusnet Help Team
Posts: 10,766
Thanks: 3,343
Fixes: 541
Registered: ‎21-04-2017

Re: Slow broadband

Sorry to hear you've had issues with your broadband connection, and I'm happy to hear it's working well again now. I've tested your service and there's no problems flagging up, but please let us know if you do have any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team