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Cancellation policy

rathodjr
Newbie
Posts: 2
Registered: ‎08-05-2023

Cancellation policy

Canceled broadband services on phone and account closed and internet discontinued in 12 hours.
However the agent had said the services will remain live for 14 day during the notice period. But no refund made such expeditiously from the monthly charges paid.
5 REPLIES 5
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 324
Thanks: 129
Fixes: 20
Registered: ‎02-05-2023

Re: Cancellation policy

@rathodjr 

  Hey, I'm sorry to hear you've left us. I've popped a ticket on to your account explaining this a little bit more. You can view this here https://www.plus.net/wizard/?p=view_question&id=233726445. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
rathodjr
Newbie
Posts: 2
Registered: ‎08-05-2023

Re: Cancellation policy

Tried the link and got error message:We were unable to access your ticket information. View wizard: next link says
Help Assistant
We're sorry, but you can no longer ask a question through the Help Assistant.
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 324
Thanks: 129
Fixes: 20
Registered: ‎02-05-2023

Re: Cancellation policy

@rathodjr  You should also be able to see my response on the email notification of the ticket as well. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 23,002
Thanks: 9,591
Fixes: 160
Registered: ‎22-08-2007

Re: Cancellation policy

@rathodjr 

Your report is consistent with a failed redirection AFTER logging into the portal.

Log into the portal in another tab first, then click the link.

Logging into the portal should show an "attention" bell top right, which should indicate that you have an open question and present a link to follow.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: Cancellation policy

There's a full stop at the end of the link in post #2 which I suspect is breaking the link.