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Slow Slow Portal

glloyd
Rising Star
Posts: 1,666
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Slow Slow Portal

Is there nothing that can be done to speed up the loading and access to the various areas of the members centre? It's like waiting for paint to dry waiting for the home page to load and then navigate around the various pages. This matter has been raised many time but nothing ever seems to happen.
64 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Slow Slow Portal

I'll see if anything's going on at the moment but I don't think so. Which areas is it specifically, or is it the whole members centre?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Slow Slow Portal

Matt,
It's always slower than any other sites
Just checked - 20 secs to load this https://portal.plus.net/my.html?action=myconnection
There is a significant delay before the traffic starts and this is what it looks like - so the first question is why is it rate limited to about 800kbps (my download speed is about 2750 on a speed test)
glloyd
Rising Star
Posts: 1,666
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Slow Slow Portal

It takes for ever for the home page to come up then access to most other pages takes ages as well. The slowest by a long way of any site I use.
Quote from: orbrey
I'll see if anything's going on at the moment but I don't think so. Which areas is it specifically, or is it the whole members centre?
Diamond
Grafter
Posts: 60
Registered: 17-12-2008

Re: Slow Slow Portal

I'm so pleased to read this thread,
I am on a very slow internet speed due to my location but accessing the Plusnet portal is horrendous. I have changed browsers and computers, shut down security in an attempt to trace why it takes so long to respond.
Now I can relax happy in the knowledge that I am not the only one with this problem and that the fault lies with the plusnet website.
stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: 30-07-2007

Re: Slow Slow Portal

Exactly my connection is slow and troublesome anyway, but now I cant reply to the raise a ticket thing, because the portal hardly functions and that wont work

     
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 992 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 135 kbps
    Actual IP throughput achieved during the test was - 100 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.

 


Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

Re: Slow Slow Portal

Please note that I've removed the two replies regarding stathe's connection speed in favour of the thread here.
stathe
Rising Star
Posts: 591
Thanks: 10
Fixes: 1
Registered: 30-07-2007

Re: Slow Slow Portal

Portal mostly still inoperable for me. but this works
Loombucket
Grafter
Posts: 314
Registered: 09-06-2007

Re: Slow Slow Portal

This is something I've been noticing for some while.  The Plusnet portal pages are amongst the slowest commercial on the 'net to load and I'm glad it is being raised on this forum.
Plusnet, does it not occur to you that slow portal loading speed is about the worst advertisement you could have for your services?
glloyd
Rising Star
Posts: 1,666
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Slow Slow Portal

This has been said many times but it seems to fall on deaf ears. How can you hope promote PlusNet when they can't even get their own portal to run at a half decent speed?
Lurker
Grafter
Posts: 1,867
Registered: 23-10-2008

Re: Slow Slow Portal

Microsoft have had some of the slowest performing websites and portals for years, yet their products still seem to sell in sufficient numbers.
/observation.
Loombucket
Grafter
Posts: 314
Registered: 09-06-2007

Re: Slow Slow Portal

Yup, but who ever bought a Microsoft product by choice?  Tongue
Community Veteran
Posts: 3,486
Registered: 02-10-2008

Re: Slow Slow Portal

Is that because MS servers are slower than others such as Apache ?
But  PN use Apache/php  and other Open source software ?
But yes I agree - having a slow web site is a poor advert for PN - it's baffling why it should be allowed to stay this way ?
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: Slow Slow Portal

How slow are we talking here?  I've never really noticed a problem internally, or externally!
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Slow Slow Portal

Kelly,
Look at the first few posts with times