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Shocking service

BJP
Dabbler
Posts: 13
Registered: 28-02-2018

Shocking service

Shocking service as outlined below.

1) No means to email, instant message or chat.

2) Unhelpful and contradictory information provided by Plusnet on phone calls.

3) I spent multiple hours on the phone to Plusnet while they failed to fix Broadband problem: failed to set up broadband following house move, despite repeated advice to Plusnet informing them regarding house move.

4) Contradictory and inappropriate information regarding making a complaint; I was initially told I could only make the complaint verbally and immediately.

5) There is no means of making a complaint online.

Moderator's note by Mike (Mav): Changed thread title after move to it's own thread.

4 REPLIES
Moderator
Moderator
Posts: 18,074
Thanks: 2,617
Fixes: 192
Registered: 06-04-2007

Re: Shocking service

Moderator's note:

Post moved to it's own thread in Feedback and title changed for better visibility.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Moderator
Moderator
Posts: 18,074
Thanks: 2,617
Fixes: 192
Registered: 06-04-2007

Re: Shocking service

I can't help with the other issues but the Complaints Code of Practice can be found here.

 

There is also a link at the bottom of forum pages.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

LifeonMars
Aspiring Pro
Posts: 138
Thanks: 37
Fixes: 4
Registered: 07-04-2016

Re: Shocking service

You can make a complaint on line if you wish here

https://www.plus.net/wizard/index.html?p=wizard&page=22909&wizard_id=38

Plusnet Help Team
Plusnet Help Team
Posts: 7,201
Thanks: 2,052
Fixes: 359
Registered: 21-04-2017

Re: Shocking service

Sorry to hear of your experience you've had whilst moving house.

From reading the notes on your account I believe this should now be resolved?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team