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SLOOOOOW Speed - whats going on?

welshman
Dabbler
Posts: 11
Registered: ‎27-01-2010

SLOOOOOW Speed - whats going on?

Since 3 days I have had really slow speeds ranging from 0.65 to 1.6Mb
I have ALWAYS has 5mb into the house - only time it slowed was when I was throttled under orange FUP
Now plusnet tell me are you doing the same?
I wont jump through hoops with X amount of speed tests and yes you can test the line and no fault will show!!
I have the speed test results ready - just send me an email address for me to forward them to you- I have called once and you said it "would be resolved in 24 hours" well 48 on and I'm still struggling.
get back to me with whats going on or I am off!! two weeks in!!
PS no phone extensions - brand new BT master - tried differnet filters and modem cables (I run on  belkin sheilded) yes tried wireless and ehternet, so its in your hands
11 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: SLOOOOOW Speed - whats going on?

So what are the router stats and the result from a BT speedtest
W1ngD1ngs
Grafter
Posts: 215
Registered: ‎17-09-2009

Re: SLOOOOOW Speed - whats going on?

Can't even run a BT speedtest Oldjim!  Service abysmal again!  Maybe dongleman had the right idea!  Crazy
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: SLOOOOOW Speed - whats going on?

@Dawnrider
Please stop spamming other peoples threads.
welshman
Dabbler
Posts: 11
Registered: ‎27-01-2010

Re: SLOOOOOW Speed - whats going on?

Right - BT speedtest
Download speedachieved during the test was - 4250 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6144 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
Which seems fine! however EVERY other spped test is showing less than 1.6M and sometimes 0.7M - they speed the net is running I beleive the others!! ping times are well up too, from the usual 3- 50ms to over 130 and sometimes up to 350ms
So I'm lost!! you will come back telling me that BT speedtest is what you go off and thats it!! I can honestly tell you its slowed from the first switchon - it was like gresed shit off a hot shovel, it much slower now - I KNOW the like can easily reliably handle 5M it always has - and I used to get that speed off orange untill they capped me for FUP
Do you cap normal web usage? I know you throttle usenet to an inch of its life during the day
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: SLOOOOOW Speed - whats going on?

The difference between the BT speedtest and the others is that the BT Test is categorised as Titanium - effectively completely unthrottled - whereas normal speed tests are AFAIK in gold. This puts the problem squarely in Plusnet's court which was why I suggested carrying it out
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: SLOOOOOW Speed - whats going on?

Hi welshman,
I suspect Friday's network issues (http://usertools.plus.net/status/archive) are to blame for the slow speeds you've experienced there. Everything's sorted now though and the network is being rebalanced so things will be improving, however it'll take a bit of time for everything to sort itself out.
welshman
Dabbler
Posts: 11
Registered: ‎27-01-2010

Re: SLOOOOOW Speed - whats going on?

Why dpes Bt speedtester show all is hunky dory !! see blow when ALL other speedtest sites show 0.7M ?? and ping times up over 135ms -- is there a proble or not, as there seems to be from my end.
I am confused as to the speedtester (BT) result, sureley it is inaccurate?
done 10 mins ago
Download speedachieved during the test was - 4167 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6144 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: SLOOOOOW Speed - whats going on?

How's your connection been today? Are you still getting the same low speeds on speedtests other than the BT one?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
welshman
Dabbler
Posts: 11
Registered: ‎27-01-2010

Re: SLOOOOOW Speed - whats going on?

Hi, all fine !! :-)  now a happy bunny once more :-)
5M :-)
welshman
Dabbler
Posts: 11
Registered: ‎27-01-2010

Re: SLOOOOOW Speed - whats going on?

Spoke too soon!!!
Download speedachieved during the test was - 2352 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6688 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
Its not supposed to fluctuate like this is it?
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: SLOOOOOW Speed - whats going on?

Not as much as you've been seeing. We should be nearly back in balance across gateways now too so I wouldn't think that would be causing the fluctuation you're getting, can you try another speedtest tonight (more than 1 if possible) and let me know the results?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff