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Rude customer service agent

jmpatrick
Newbie
Posts: 2
Registered: 16-10-2014

Rude customer service agent

I feel compelled to say that I was astonished by the rudeness of Plusnet’s ‘customer service’ this morning, who outright accused me of lying about my motivation for wanting to cancel my contract following receipt of the price increase email. Regardless of the commercial proposition, it’s difficult to see how you can retain customers when staff lack basic politeness, and on this basis, there appear to be some significant issues of morale in the organisation at present. The contrast between your attitude and that of my mobile phone provider, Three, whom I also contacted recently is striking, and leads me to wonder if a UK call centre is necessarily an advantage.
7 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Rude customer service agent

i've found you often get back what you give when dealing the customer services from anyone.
if your attitude is already on the negative/defensive then you normally get a similar response.
Community Veteran
Posts: 19,100
Thanks: 437
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Registered: 31-08-2007

Re: Rude customer service agent

I though "Three"'s customer service was UK based, and others have said they are very good, and that is my very limited experience of "Three" as well.
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Rude customer service agent

Three often gets the worst rating for customer services (unless things have drastically changed in the past year or so).
Moderator
Moderator
Posts: 18,326
Thanks: 1,666
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Registered: 11-01-2008

Re: Rude customer service agent

mod:note
on topic please gents.
if you want to discuss three's service in general start a thread in chit chat Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Rude customer service agent

only reason Three was being discussed was because the OP used that as a comparison in the original post.
Plusnet Help Team
Plusnet Help Team
Posts: 5,330
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Rude customer service agent

I'm sorry to hear you weren't happy with the agent you spoke to.
We'll look into that internally.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ninteh
Dabbler
Posts: 15
Registered: 28-02-2014

Re: Rude customer service agent

Haha I had the same problem mate, it's because they work on retention figures, so if you leave it lowers their retention rate I think (I've never worked in a call centre but think that's how they work)