Reset profile please

glloyd · ‎06-04-2007

Can some kinds c/s person reset my profile to 15.07, it's been wrong for a week or so now. Thank you.

Townman · ‎22-08-2007

Hi George,
"Wrong" from what perspective? Against your current synch rate or wrong against what BT is reporting or wrong against what it has been / you believe it should be?
The figure you quote is a BT Profile figure. PlusNet figures are rounded down to 0.10Mbps so it is equivalent would be 15.0Mbps, requiring a synch speed of 18.086Mbps
PlusNet has no control over BT Profile figures.
Kevin

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MatthewWheeler · ‎01-01-2012

Hi there.
I've updated your profile to match the BT one.
If you log into your router and disconnect then reconnect you should see a increase.

If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

glloyd · ‎06-04-2007

Thank you.