cancel
Showing results for 
Search instead for 
Did you mean: 

Joining plus net

Nayfus
Newbie
Posts: 2
Registered: 21-02-2015

Joining plus net

It's not been a great experience so far. Left fibre BT to join, service was meant to start on Friday, after trying and failing  to setup the router contacted  customer service who ran some tests and informed me they don't know what's wrong and will investigate and get back to me in 72 hours. In the meanwhile I'm left without any internet access for the weekend. Not an auspicious start
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Joining plus net

I see you migrated in from BT Fibre. Did an engineer come out and install a modem and is that currently connected with our router?
If not, have you reconfigured the BT router to use your plusnet username and password - this should help explain how to do that: http://community.plus.net/forum/index.php/topic,113872.0.html
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Nayfus
Newbie
Posts: 2
Registered: 21-02-2015

Re: Joining plus net

No engineer came out, I have a separate open reach modem and had a bt home hub 3. I received only a new router from plus net which I've plugged into the open reach modem which I then configured to use my plusnet username and password. With the help of one of your colleagues I tried to setup a connection directly with the openreach modem ie bypassing the router but that did not work either.  I get an authentication error as the message. My guess is that my account is perhaps not fully activated as I had working fibre line already it can't a line issue(but that's conjecture on my part))
Frustrating as it's the weekend., ho hum
Community Veteran
Posts: 2,568
Thanks: 176
Fixes: 2
Registered: 27-05-2011

Re: Joining plus net

If you use the PN router with the OR modem then its plug and play no setting required. My guess is that the service isn't activated as you suspect.  Embarrassed
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Plusnet Help Team
Plusnet Help Team
Posts: 5,626
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Joining plus net

Sorry to see that you were without internet over the weekend.
Fingers crossed the engineer who goes out this afternoon gets your issue resolved.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team