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Registering Domain names via Plusnet is being removed/abandoned. True or false?

bicyclz
Dabbler
Posts: 23
Fixes: 1
Registered: 29-10-2015

Registering Domain names via Plusnet is being removed/abandoned. True or false?

Attempted to register a Domain name via Plusnet tonight.
(Intending to use it for emails & possibly hosting a site.)
Followed the 'instructions' onsite & it didn't work. Was asked to register a CC or Debit card in order to proceed.
Plusnet already has my bank details for account payments via DD, so why do they need more?Huh
(Is it a separate company providing the service I asked myself? After the recent TalkTalk debacle I am wary of giving out my financial details/connections to anybody.)
I thought that was nonsense & then tried to ask  'Jess' a question....
Now I know 'Jess' is not a person, but a robot, despite the female pictured suggesting a human being would respond....
So I call the 'Helpline'.
I wait 20 minutes to speak to a human being, getting more irate the longer I wait.
Only to be told that Plusnet is not offering this service any more. (It's being rundown I was told.... I paraphrase here.)
So why is the Plusnet website not reflecting this, & wasting my time?Huh
If PN is not offering a service why does the site indicate that it does?
Doesn't inspire any confidence in me.
If you can't keep your website up to date I wonder what else is outdated/misleading/wrong?
Anybody there got anything to say?
9 REPLIES
Superuser
Superuser
Posts: 9,135
Thanks: 542
Fixes: 46
Registered: 06-04-2007

Re: Registering Domain names via Plusnet is being removed/abandoned. True or false?

Webspace is no longer offered with the current residential products, but a .co.uk domain can be registered for use with email at a cost of £1 per month paid with your subscription. Details are given on the Domain costs and hosting allowances page here..
One-off costs for new products or services cannot be paid by direct debit. A credit card or debit card needs to be registered on the account to cover these.
Please note that I am a customer, not staff but that is the situation as I understand it.
David
bicyclz
Dabbler
Posts: 23
Fixes: 1
Registered: 29-10-2015

Re: Registering Domain names via Plusnet is being removed/abandoned. True or false?

Thanks, but I thought I knew about the webspace aspects. I was thinking of WordPress for a site, but my own domain name for emails mainly.
No response from any PN staff yet I note: }
Not surprised, judging by the websites misleading & incorrect 'current' info.
Seems to be 2010 there......
If they cannot keep their website up to date, what else are they doing in he background?Huh
I've said it before, but I repeat here, that I'm not impressed by the Plusnet operations.
As opposed to their claims/assertions.
Is this another TalkTalk in disguise?
I need convincing otherwise.
Community Veteran
Posts: 26,531
Thanks: 769
Fixes: 9
Registered: 10-04-2007

Re: Registering Domain names via Plusnet is being removed/abandoned. True or false?

Quote from: bicyclz
No response from any PN staff yet I note: }

You are joking I hope? It's Sunday!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
bicyclz
Dabbler
Posts: 23
Fixes: 1
Registered: 29-10-2015

Re: Registering Domain names via Plusnet is being removed/abandoned. True or false?

I don't joke.
And it's nearly Monday.
If you don't have anything constructive to say why don't you just do something else?Huh
You not quite a troll, but you getting there.
Internet works 24/7 normally I believe. But PN only works part time, is it?Huh
And that's OK with you?
Looks like it to me.
KevinG
Rising Star
Posts: 979
Thanks: 6
Fixes: 1
Registered: 05-11-2008

Re: Registering Domain names via Plusnet is being removed/abandoned. True or false?

Why would anyone want to register a domain through Plusnet when there are far cheaper options?
Community Veteran
Posts: 26,531
Thanks: 769
Fixes: 9
Registered: 10-04-2007

Re: Registering Domain names via Plusnet is being removed/abandoned. True or false?

@bicyclz
The PN team who respond on these forums work Monday to Friday, normal office hours - sometimes there's someone about on a Saturday morning.
These forums are NOT an official support channel.
The internet might work 24/7 but official Plusnet support for residential users does not: telephone support is 7.30am - 10pm every day; chat support is 9am to 9pm every day.
You posted your comment about no Plusnet response 4 1/2 hours after your initial post - it's very, very, very unlikely you'll see a response that quickly even if you posted at the start of a working day.
Finally, I don't think you'll find when a response comes that says much different to spraxyt's advice.
If your posts indicates the level of support you expect, you should not be looking at a budget ISP whose main competitors are Sky and Talk Talk - you should be looking at paying much more by using someone like AAISP or Zen.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
davidj66
Rising Star
Posts: 596
Thanks: 29
Fixes: 1
Registered: 04-09-2008

Re: Registering Domain names via Plusnet is being removed/abandoned. True or false?

Have to support spoon whittler/jelv's point of view -I'm getting free unlimited b/band for a total of 24 months at the maximum speed my line can support - I certainly don't expect to get specialist advice at 10pm on a Sunday for that price !!!!!!
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Registering Domain names via Plusnet is being removed/abandoned. True or false?

You can still register domain names, but it would require a card adding for any one-off payments. However you wouldn't be able to use Wordpress as we no longer offer webspace on new accounts I'm afraid.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,817
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Registered: 30-07-2007

Re: Registering Domain names via Plusnet is being removed/abandoned. True or false?

I'd recommend looking for alternative  provider.
I have use www.1and1.co.uk, fasthosts.co.uk, 123-reg and a few others. It's definitely worth having your hosting somewhere else and cheaper too.  Hosting is best left with a company who specialises in it.
It also means your email is hosted elsewhere which is no bad thing either.
podman